Support Engineer

• Gestire il supporto tecnico di secondo livello su infrastrutture IT complesse, garantendo il rispetto degli SLA concordati con i clienti
• Analizzare, diagnosticare e risolvere incident e problem, intervenendo su sistemi core e ambienti enterprise
• Collaborare con il primo livello per la presa in carico e l’evoluzione dei ticket, fungendo da punto di riferimento tecnico
• Operare su ambienti datacenter e on-prem, oltre che su piattaforme cloud pubbliche e private
• Documentare le attività svolte, contribuendo al miglioramento continuo dei processi e della qualità del servizio

Supporto Tecnico di Secondo Livello – Infrastrutture IT

• Fornirai supporto specialistico di secondo livello alla rete di assistenza post vendita
• Analizzerai problematiche tecniche complesse e individuerai soluzioni rapide ed efficaci
• Collaborerai con i team R&D e Qualità per il miglioramento dei prodotti
• Contribuirai allo sviluppo di strumenti, processi e best practice in ambito After Sales
• Redigerai e aggiornerai documentazione tecnica e materiali formativi

After Sales Technical Support Specialist

• supporto tecnico specialistico – intervento sulle problematiche più complesse segnalate dalle officine, da remoto e sul campo
• utilizzo avanzato dei sistemi di diagnostica e strumenti digitali a supporto dell'assistenza tecnica
• progettazione ed erogazione di corsi di aggiornamento e addestramento pratico per i tecnici di officina
• affiancamento in officina – supporto diretto ai tecnici durante le diagnosi e le riparazioni più critiche
• confronto costante con la sede centrale Scania di supporto tecnico e con i team internazionali
• analisi delle criticità ricorrenti con proposte di azioni correttive

Trainer, Technical Support

• Log and monitor incidents from a range of communication channels and ensure that the appropriate action is being taken to meet SLA
• Update customers and colleagues by telephone, email, or portal on the progress of a support call or to request additional information
• Contact third parties to log support calls, get updates on open support calls, or request technical support
• Conduct remote diagnostic tests, checks, and repairs when a customer reports an incident
• Assisting in internal and external customer report generation, including collating reports, managing users and passwords
• Build strong relationships with customers, partners, suppliers, and internal colleagues
• Work in a support team delivering remote support
• Troubleshoot, diagnose, and resolve problems and/or assign them to the appropriate team to investigate and resolve

Support Technician

• Act as a trusted technical partner to dental professionals
• Support dental professionals throughout their digital journey
• Responsible for the initial processing and assessment of digital orthodontic cases
• Deliver high-quality technical support
• Provide on-site and remote Spark demonstrations in collaboration with Sales teams
• Involves 25% travelling and supporting dental events
• Combining hands-on digital dentistry, customer training and education, and problem-solving

Digital Technical Support, Field

• Resolve customer technical issues related to the installation, implementation, configuration, and maintenance of Emerson Test & Measurement (NI) products and platforms.
• Own customer interactions end to end, including timely escalation of complex issues to appropriate internal teams while maintaining clear communication.
• Identify and report product design, reliability, and maintenance feedback to Research & Development teams.
• Recognize potential commercial opportunities during support engagements and share insights with Sales and Account teams.
• Provide technical support and guidance to internal stakeholders across functions.
• Educate customers through technical training sessions, workshops, and one‑to‑one engagements.
• Guide customers through product startup, troubleshooting, and long‑term solution maintenance.
• Create, document, and share knowledge to support customer self‑service using Knowledge‑Centered Service (KCS) principles.

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Supporto Tecnico di Secondo Livello – Infrastrutture IT

After Sales Technical Support Specialist

Trainer, Technical Support

Support Technician

Digital Technical Support, Field

Technical Support Engineer