Support Engineer

• Develop new features and optimize existing code for VyOS, ensuring efficient and maintainable implementations.
• Collaborate with developers to review and validate code changes, test feature implementations, and provide feedback on bugs, optimizations, and feature proposals.
• Create technical content, including solution briefs, datasheets, and graphical materials, tailored to address specific networking use cases and technical requirements.
• Design, deploy, and configure network infrastructures using VyOS and other networking equipment to meet project objectives and performance standards.
• Design and deploy PoC scenarios using VyOS, documenting configuration setups, performance benchmarks, and solution viability for customer-specific requirements.
• Diagnose and resolve network performance, security, and connectivity issues, utilizing advanced debugging and analysis tools.
• Investigate escalated technical issues, conduct root cause analysis, and deliver reproducible solutions or detailed technical reports for development resolution.
• Conduct functional, performance, and regression testing for VyOS features and fixes, creating and maintaining detailed test documentation.
• Develop and manage automated test frameworks for repetitive test cases, enhancing testing accuracy and efficiency.
• Enhance testing methodologies by introducing advanced tools and frameworks to optimize validation processes and outcomes.
• Conduct interoperability testing with third-party systems to ensure seamless integration of VyOS into diverse networking environments.
• Maintain a centralized knowledge base with detailed, technically accurate articles and solution documentation to support internal and external stakeholders.

Network Support Engineer

• Mainly write HTML and CSS, tailor-fit for medical documents
• Provide real-time platform support on shifting schedule

See all jobs on JobTailor

Network Support Engineer

Intern – Support Engineering