Support Engineer

• Creates and routes technical issues for all customers.
• Handle inbound technical support requests (Phone, Email, Web).
• Validates customer entitlements and approves exceptions for unentitled customers.
• Dispatch out-of-TSR scope technical issues to the appropriate support group.
• Create and manage customer data records within our applications to ensure proper data integrity.
• Resolves technical issues for customers across all account tiers.
• Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.
• Increase technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
• Captures and documents knowledge to enable self-service resolution.
• Learns and adopt Knowledge-Centered Service (KCS) methodology.
• Enables customers to self-serve by creating and editing Knowledge based articles.

German-Speaking Technical Support Representative Intern

• Serve as the first point of contact for consumer inquiries through phone, live chat, and support tickets
• Clearly and empathically explain complex policies, procedures, and technical steps
• Troubleshoot user issues and guide customers through our electronic systems
• Review and evaluate applications for completeness and compliance with guidelines
• Efficiently manage client inquiries through a web-based ticketing system
• Maintain accurate records and enter data across various platforms
• Collaborate with team members to resolve issues and share best practices
• Meet performance goals, including average handle time, schedule adherence, service quality, and first-call resolution.
• Proactively communicate updates and resolutions to key stakeholders

Support Engineer jobs in Hungary

See all jobs on JobTailor

German-Speaking Technical Support Representative Intern

L1 Parchment Support Engineer