Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Execute offensive cyber operations that inform our nation’s most critical security missions
• Apply vulnerability analysis, network mapping, exploitation, and signals intelligence (SIGINT) expertise
• Develop access leads and products to provide actionable intelligence
• Collaborate with a team of analysts to solve complex problems
• Influence mission stakeholders through project discovery

Technical Targeter, Discovery Analyst

• Work onsite at assigned clinic office(s) and interact daily with office staff to provide patient access services
• Navigate the health care system and its component parts to achieve prescription fulfillment and improved patient outcomes
• Provides advice as the subject matter expert to client sponsors and collaborate with stakeholders on opportunities to expand the health system’s services and increase revenue by developing business plans and execute the marketing plan to enhance pull through opportunity
• Serve as the initial contact for all identified client specialty pharmacy prescriptions
• Responsible for marketing, prior authorization, EMR, documentation etc.
• Develop and maintain close relationships with clinic staff, physician, pharmacy and hospital contacts through face to face interactions.

Pharmacy Technician – Prior Authorization and Benefits Support

• Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out.
• Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey
• Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions.
• Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience.
• Anticipate Needs: Proactively address customer concerns before they happen
• Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve.
• Bridge the Gap to Product: Identify, test, and report software "bugs" and relay customer enhancement requests to our Product team to help build a better Submittable.

Technical Support Specialist

• Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers.
• Maintain personal and departmental case load by responding to and working on cases within stated SLAs.
• Coordinate with Laserfiche development when cases require additional assistance.
• Report and file bug tickets that come up during troubleshooting.
• Test and verify software functionality pertaining to hotfixes, patches, updates, and new releases.
• Monitor Laserfiche Answers and provide troubleshooting assistance via the public forum.
• Watch and review videos of internal software training sessions and development meetings.
• Ensure all team members follow Laserfiche security policies and all other corporate policies, and safeguard Laserfiche classified information through appropriate data handling practices.
• Enroll and complete relevant product and technical training courses in the company’s Learning Management System.
• Participate in departmental training sessions in-person or remotely.

Support Engineer jobs in Hawaii

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Network Support Technician

Technical Targeter, Discovery Analyst

Pharmacy Technician – Prior Authorization and Benefits Support

Technical Support Specialist

Support Engineer I