Support Engineer

• Support merchants during integration with Noda’s payment solutions
• Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems
• Diagnose incidents, identify root causes, and coordinate resolutions with internal teams
• Ensure smooth and stable operation of payment flows and integrations
• Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams
• Improve and maintain technical documentation, integration guides, and internal knowledge base
• Participate in integration testing and quality control processes
• Mentor junior team members and help improve support standards across the team.

Senior Technical Support Specialist – FinTech, Open Banking

• Deliver outstanding technical support via emails, phone calls and chats;
• Take ownership of technical issues reported by customers and triage them as needed;
• Analyze and resolve customer inquiries containing technical issues or feedback;
• Follow procedures for proper escalation to relevant internal teams and key stakeholders;
• Maintain accurate records of failures, maintenance activities, and bugs;
• Contribute to and maintain the company’s support knowledge base and related documentation;
• Ensure compliance with the company’s Service Level Agreements (SLAs);

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Senior Technical Support Specialist – FinTech, Open Banking

L2 Technical Support Consultant, Fluent English