Support Engineer

• Maintain seamless, continuously validated technology environments across all locations: laptops, tablets, mobile devices, monitors, AV equipment, and Zoom Rooms. Deliver expert support for Microsoft 365, Teams, Zoom, Windows, macOS, and mobile devices.
• Design, deploy, and manage multi-site network infrastructure including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation.
• Configure and support satellite connectivity (Starlink) for maritime and remote locations.
• Manage physical security technology: CCTV, IP cameras, NVR systems, and access control across all managed properties.
• Provide on-demand support to executive family members on personal devices and home office setups.
• Handle physical setup and installation of technology equipment at residences and ensure fully operational, secure technology setups during business travel — including hotels, vehicles, and yachts.
• Manage all IT assets across locations: device inventories, software licenses, and subscriptions, with proactive refresh cycles.
• Implement and maintain cybersecurity controls appropriate to high-value individuals: endpoint protection, MDM, firewall configuration, anti-malware, and secure VPN.
• Conduct proactive testing of all equipment and conferencing systems ahead of meetings and events.
• Maintain current documentation of system configurations, operational procedures, and issue resolutions across all locations.
• Be available on-call for urgent support outside business hours under a structured on-call arrangement.

See all jobs on JobTailor

VIP IT Support Analyst