Support Engineer

• Serve as the primary point of contact for employee technology support requests via phone, chat, and walk-up.
• Deliver exceptional customer service by taking ownership of technical issues through resolution.
• Troubleshoot and resolve hardware, software, and connectivity issues across Windows and Mac endpoints, mobile devices, printers, related peripherals.
• Support and maintain conference room technology, including audiovisual equipment, displays, conferencing systems, and room peripherals.
• Support GSG's enterprise SaaS applications, including Microsoft 365, Zoom, Slack, Box, and other business-critical platforms.
• Provision, deploy, and support Windows and Mac devices using Microsoft Intune and Windows Autopilot.
• Administer user accounts, licensing, multifactor authentication, and access requests within Microsoft Entra ID and Okta.
• Perform employee onboarding and offboarding activities, including equipment preparation, account provisioning, and access management.
• Install, configure, and maintain standard desktop software and hardware.
• Maintain accurate asset inventory and lifecycle documentation.
• Create and maintain internal knowledge base articles and end-user documentation.
• Escalate complex technical issues to the Systems Administrator while maintaining ownership of customer communication throughout resolution.
• Coordinate with technology vendors to resolve hardware, software, and service issues.
• Identify recurring support issues and recommend process improvements to enhance the employee experience.
• Build trusted relationships with employees by providing friendly, responsive, and reliable technology support.
• Support IT projects and technology deployments as assigned.
• Contribute to other Information Technology initiatives as identified.

IT Support Engineer

• Provide advanced technical support and operational leadership across a complex enterprise computing environment
• Serve as a senior escalation resource for desktop, endpoint, and end-user support services
• Help ensure the timely resolution of incidents and service requests in accordance with established service level objectives
• Leverage expertise in Microsoft Windows, Microsoft 365, collaboration technologies, endpoint hardware, and enterprise support processes
• Provide leadership, mentoring, and technical direction to support personnel across multiple offices and project locations
• Drive continuous improvement initiatives, support operational reporting, and contribute to the strategic direction of Tier 2 support services

Senior IT Customer Support Analyst, Desktop Support

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
• Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
• Assist in testing, applying, and maintaining server configurations and related security patches
• Assist in maintaining and checking the health of systems and backups to include restore testing
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
• Provide inventory support and input to the provided inventory system for the customer
• Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
• Conduct or provide new equipment deployments and/or requested deployment support
• Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
• Analyzes functional business requirements and design specifications for functional activities
• Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met
• Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
• Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
• Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.

Network Support Technician – Government

• Provide logistics support to a NAVSEA Acquisition Sustainment Program Office contributing to the planning, coordination, and execution of program logistics and sustainment activities across the acquisition lifecycle.
• Support the development and maintenance of logistics documentation and deliverables.
• Assist with the planning and coordination of logistics activities to support program acquisition and sustainment objectives.
• Engage with stakeholders and build relationships with program acquisition, logistics, and field activity teams to facilitate decisions and effectiveness.
• Support Navy budget program review processes, including Baseline Assessment Memorandum (BAM) and Program Objective Memorandum (POM).
• Engage with stakeholders across program acquisition, logistics, engineering, and field activity teams to facilitate coordination and support program execution.
• Develop presentations, facilitate brief updates, provide meeting support, and track action items in support of program leadership.
• Collect, organize, and analyze logistics and program data to support planning, reporting, and risk identification.
• Manage and prioritize multiple tasks while working independently and collaboratively in a fast-paced program environment.

Support Engineer jobs in District of Columbia

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IT Support Engineer

Senior IT Customer Support Analyst, Desktop Support

Network Support Technician – Government

Senior Product Support Analyst – Autonomous Systems