Support Engineer

• Provide phone and email based problem solving and fault finding support for installers and customers
• Generating cases via CRM to track and resolve customer enquiries
• Answering technical product enquiries
• Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
• Developing, updating and managing technical documentation for commissioning of our products
• Assist in developing the technical support process of the business
• Assist in Sales Exhibitions and Trade Fairs
• Liaise with Technical Support International

Technical Support Engineer

• Leading and/or participating in validation activities of our new aseptic filling line
• Ensuring full compliance with validation, GMP, and quality requirements throughout all technical activities
• Help prepare our department and technical processes for a robust operational setup
• Applying an innovative mindset and LEAN approach to continuously improve processes and equipment performance
• Ensuring a robust foundation for our rep team by assisting in e.g. the development of Maintenance Work Descriptions, Training Outlines, updating or developing new technical SOPs, setup of maintenance structures and content in SAP

Technical Supporter – New Filling Line, Maternity Cover

• Operate and maintain Facility Monitoring (FMS) and Building Management (BMS) systems in compliance with GMP and ISO standards.
• Support your colleagues working with HVAC and participate in HVAC group meetings.
• Monitor and optimize airflow, temperature, humidity, and pressure differentials in cleanroom environments.
• Troubleshoot and resolve system issues to minimize downtime and ensure product integrity.
• Collaborate with cross-functional teams including QA, maintenance, and production.
• Conduct regular inspections and performance assessments of HVAC systems to ensure reliability and compliance with validated state requirements.
• Managing critical documentation including weekly release, change requests, deviations and validations.
• Implementing preventive maintenance strategies to mitigate downtime and operational risks.
• Maintaining SAP data accuracy and ensuring all activities are executed effectively.

See all jobs on JobTailor

Technical Support Engineer

Technical Supporter – New Filling Line, Maternity Cover

Advanced Technical Support – FMS/BMS