Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• The FAA Repairman is a non-union working member of the repair station charged to oversee, direct, assign, and approve the work of repair station staff
• Ensure all parts/components removed from a repair station unit is routed to the applicable assembly cell, documented by a valid service and operation number, and the work scope is properly identified
• Inspect parts and components by obtaining and interpreting work cards, reviewing inspection requirements scope and detail, and completing visual inspections per IPC-A-610
• Ensure proper, approved technical data is used and available to the repair station staff
• Responsible for her/his own work and the work of her/his assigned staff
• Responsible for the proper work execution of part tags attached to repairable, serviceable, or condemned parts
• Responsible to assure that all serviceable tags are installed on components and properly annotated
• Ensure that the staff performs top quality work by continual monitoring and oversight
• Responsible for managing existing process documentation, incorporating service bulletins, developing new processes for component level repair, and reacting to CMM amendments
• Ensure staff is qualified and that they use proper procedures, manual references, and proper tools in accomplishing assigned tasks
• Perform on the job training, as required, and determine any additional training needs
• Schedule and assign work to the staff
• Provide estimates for all out-of-scope work (i.e., non-routines, etc.) in a timely manner
• Seek customer approval(s) on original, additional, and/or revised estimates to accomplish maintenance on customers' units
• Interface effectively with members of management, other departments, and co-workers
• Ensure all safety programs and procedures are performed during the assigned shift
• Ensure proper material orders, amounts and usage as well as cancel orders when an alternate repair has been found
• Oversee, and as required perform, various types of non-destructive testing
• Perform repair station incoming inspection requirements for new and continued-serviced parts for serviceability, including but not limited to, verifying certification from manufacture or overhaul facility, and inspecting for customer and/or shipping damage
• Perform repair station outgoing requirements for return to service of parts including maintenance report publication, inventory adjustments, component record card edits, confirmation of sales/purchase order correctness and all final documentation issuance
• Ensure compliance with all applicable FAR's during day-to-day assignments

Operations Support Technician 4

• Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
• Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Technical Support Engineer

• design, maintain, and optimize ServiceNow capabilities that support Cisco's cloud, platform, and security operations
• help drive automation, operational efficiency, and compliance across the Security & Trust Organization
• design and maintain ServiceNow solutions including CMDB enhancements, Discovery patterns, service catalog items, workflows, routing logic, and task templates aligned to platform and cloud operations
• develop and support integrations using MID Servers, REST APIs, webhooks, OAuth, and approved credential management solutions
• maintain alignment between ServiceNow data and AWS environments, including accounts, organizational structures, regions, IAM roles, and infrastructure ownership metadata
• support onboarding, lifecycle management, and operational processes for security and observability tools including Splunk, Tenable, Aqua, Trend DSM, AWS Security Hub, GuardDuty, CloudTrail, and Config
• improve change management processes by supporting standard change models, release governance, audit readiness, and FedRAMP-aligned change control practices
• partner with Platform Engineering, SRE, and Security teams to translate operational requirements into scalable ServiceNow solutions
• create and maintain knowledge base content, technical documentation, and self-service resources that improve operational efficiency and user adoption

Service Now Customer Support Engineer II

• Handle faculty and staff IT technical support cases through the help-desk database by in-person, remote, phone, teams, or email
• Escalate tickets in system involving accounts, network infrastructure, server-side systems, or enterprise applications to appropriate system admins, network and programming teams
• Update the Universitys help desk database with tech tips and brief documents
• Evaluate system potential through assessing compatibility of new programs with existing programs
• Install software on windows and mac OS throughout campus
• Deploy and configure new windows or mac devices for faculty and staff
• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Maintain system functionality by testing computer components
• Work with Manufacturer client support for warranty repairs
• Maintain end user confidence by keeping their information confidential
• Prepare reference material for faculty and staff by creating operation instructions
• Network design and implementation when required
• Provide on-site IT support for high level University zoom & Teams meetings; classroom technology, cell phone configuration and audio visual event and meeting support.

Support Engineer jobs in Connecticut

See all jobs on JobTailor

Network Support Technician

Operations Support Technician 4

Technical Support Engineer

Service Now Customer Support Engineer II

Technical Support Representative