Supervisor

• Responsible for supervising and ensuring excellence in the execution of international air transport operational processes;
• Ensures adherence to procedures, timelines, quality standards and documentation compliance;
• Directly manages the operations team, validates critical shipment information and resolves incidents;
• Ensures smooth process flow, customer satisfaction and compliance with internal policies and regulatory requirements;
• Contributes to team development, process improvement and the maintenance of operational quality and productivity standards.

Air Operations Supervisor

• Promote team integration with Planning, Media, Creative and other departments.
• Implement analysis processes, derive learnings and provide recommendations based on results.
• Support planning and execute initiatives to build data foundations, identify consumption profiles and history, maintain customer databases, and develop dashboards and graphical, qualitative and quantitative analyses.
• Conduct analysis and requirements gathering, specification, modeling, dashboard development, ETL and reporting.
• Define and implement KPIs and provide support to other areas regarding key performance outcomes.
• Analyze the performance of overall online strategies.
• Guide other teams with a focus on operational quality.
• Prepare periodic performance reports.
• Manage team workload and day-to-day activities.

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Air Operations Supervisor

Digital Analytics Supervisor