Spanish

• Support guests via phone, email and live chat throughout their stay.
• Assist with check-ins, check-outs and general booking enquiries.
• Resolve guest issues quickly while delivering a high standard of customer service.
• Coordinate with property managers, maintenance teams and other suppliers to resolve operational issues.
• Assess the urgency of each situation and prioritise accordingly.
• Make outbound calls to guests, property managers and contractors when required.
• Accurately document all interactions and actions taken.
• Escalate issues where appropriate while maintaining ownership of the guest experience.
• Follow customer-specific procedures and brand guidelines.
• Contribute ideas to improve GuestCare processes and service quality.

GuestCare Specialist supporting property managers in delivering guest experiences

GuestCare Specialist, English, Spanish

GuestCare Specialist at KeyNest helping property managers deliver exceptional guest experiences via phone, email, and chat. Resolving guest issues and coordinating with teams for effective hospitality.

• Contact caregivers prior to or during scheduled visits to confirm arrival at the patient’s home.
• Ensure caregivers have the current and appropriate patient Plan of Care.
• Email or securely transmit care plans and related documentation to caregivers when necessary.
• Document all communication, follow-ups, and care coordination activities accurately in the EMR system.
• Escalate patient care concerns, missed visits, or compliance issues to the appropriate clinical supervisor.
• Maintain HIPAA compliance and patient confidentiality at all times.
• Support continuity of care and timely coordination between field staff and office personnel.
• Assist with basic care coordination and administrative nursing tasks as assigned.

US Registered Nurse - Scheduler managing patient visit schedules

US Registered Nurse – Spanish

US Registered Nurse - Scheduler at Limitlessli coordinating patient visit schedules for home health agency. Requires NY RN License and fluency in Spanish and English.

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GuestCare Specialist, English, Spanish

US Registered Nurse – Spanish