Spanish

• Answer calls in a professional manner, acting according to the Interpreter's code of conduct
• Be always prepared to take notes during a call
• Be aware of the specific vocabulary of the healthcare and medical industry
• Render all messages accurately and completely, without adding, omitting, or substituting
• Provide the highest level of customer service during interpreting
• Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message
• Apply standards of practice
• Go into internal professional training
• Be eager to get new professional certifications
• Communicate and report to your team leader
• Comply with dress code requirements for video remote interpreting

Spanish OPI/VRI Interpreters needed for remote healthcare interpretation

Spanish OP/VRI

Spanish OPI/VRI Interpreters providing healthcare interpretation remotely. Responsibilities include accurate message rendering and facilitation of communication in healthcare settings.

• Support guests via phone, email and live chat throughout their stay.
• Assist with check-ins, check-outs and general booking enquiries.
• Resolve guest issues quickly while delivering a high standard of customer service.
• Coordinate with property managers, maintenance teams and other suppliers to resolve operational issues.
• Assess the urgency of each situation and prioritise accordingly.
• Make outbound calls to guests, property managers and contractors when required.
• Accurately document all interactions and actions taken.
• Escalate issues where appropriate while maintaining ownership of the guest experience.
• Follow customer-specific procedures and brand guidelines.
• Contribute ideas to improve GuestCare processes and service quality.

GuestCare Specialist supporting property managers and short-term rental businesses

GuestCare Specialist, English, Spanish

GuestCare Specialist supporting property managers with exceptional guest experiences via remote communication. Resolving inquiries and issues throughout guests' stays with effective problem-solving techniques.

GuestCare Specialist supporting customers in the short-term rental industry.

GuestCare Specialist – English, Spanish or French

GuestCare Specialist supporting property managers and guests in the short-term rental industry. Resolving issues and enhancing guest experiences through various communication channels.

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Spanish OP/VRI

GuestCare Specialist, English, Spanish

GuestCare Specialist – English, Spanish or French