Solutions Engineer

• Manage a marketing function for a specific market segment
• Oversee research requests from business development leaders
• Develop and implement market research plans
• Present marketing plans to senior management for funding

Product & Services Solutions Manager

• Lead complex, cross-architecture solution strategies across networking, security, and cloud
• Define and drive multi-year account strategies aligned to business and financial outcomes
• Engage at executive level, translating technology into business value
• Deliver high-impact demos, workshops, and strategic engagements
• Drive value realization, adoption, and measurable customer outcomes

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
• Craft compelling technical demonstrations that clearly communicate our product's value proposition.
• Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
• Build self-service tools and documentation that empower customers to implement solutions independently.
• Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!

Enterprise Solutions Engineer

• Build and ship real solutions
• Design and implement workflows, agents, and integrations on Wand for live customer scenarios (not just demo toys).
• Turn one-off builds into reusable patterns: templates, starter kits, and internal tools other CEs/SEs can reuse.
• Own technical quality: performance, reliability, and auditability of what you ship.
• Lead technical validation (“Proof-to-Contract”).
• Help customers frame clear technical hypotheses: what needs to be proven (accuracy, coverage, latency, safety) for them to buy.
• Design lightweight proofs, benchmarks, and evals that credibly answer, “Does this actually work for our data and process?”
• Set up simple measurement for before/after: time saved, error reduction, or volume handled.
• Support pre-sales and pilots.
• Partner with Sales to shape and deliver believable demos and pilots that showcase Wand’s differentiators (agentic workflows, governance, complex document workflows, etc.).
• Adapt and extend our demo environments rather than rebuilding from scratch each time.
• Join customer calls to explain how things work under the hood and handle deep technical questions.
• Drive onboarding, adoption, and expansion.
• Help design and run onboarding plans: initial workflows, training sessions, office hours, and enablement for power users.
• Instrument your solutions for usage and value (DAU/WAU, agent-hours, workflow runs) and use this data to guide iteration.
• Partner with Customer Success to identify new use cases and turn proven workflows into broader rollouts.
• Handle issues with urgency.
• Debug and triage customer-facing issues, working closely with core Engineering when needed.
• Provide clear, customer-ready explanations, workarounds, and follow-ups.
• Feed recurring issues back into platform fixes, docs, and playbooks.
• Build the CE toolbox and playbooks.
• Contribute Python scripts, API workflows, and reference architectures that show “the Wand way” to build.
• Document patterns for common use cases (e.g., contract review, research copilots, support augmentation) so the next deployment is faster.
• Help define and refine internal CE rituals: intake criteria, pilot checklists, and demo/pilot templates.

Customer Solutions Engineer

• Serve as a senior technical authority and trusted consultant on NVIDIA technologies
• Establish and refine monitoring and optimization methodologies
• Lead and advise on the analysis, optimization, and performance tuning of complex GPU-accelerated systems
• Facilitate post-deployment reviews and incident retrospectives
• Own and lead complex technical projects end-to-end
• Support business growth by identifying AI infrastructure opportunities

Senior Solutions Architect, Customer Success

• Advise on and help maintain large-scale computational and AI infrastructure
• Provide consultative guidance and perform hands-on solving across the full stack
• Assess customer environments and recommend optimized, production-ready Kubernetes-based container platforms
• Serve as a key technical resource: develop, refine, and document standard methodologies and operational guidelines
• Support Research & Development activities and engage in POCs/POVs to validate new features
• Create and deliver high-quality documentation, including runbooks, onboarding materials, and best-practice guides
• Act as the technical leader for assigned customer accounts, providing strategic guidance on DevOps and platform architecture

Senior Solutions Architect – Cloud Infrastructure, DevOps

• The Pre-Sales Solutions Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio for the Sub Saharan Africa region, ensuring maximal business value, fit-for-purpose solution design and efficient adoption roadmaps for our customers.
• As a Solutions Engineer, you are the technical customer advocate within Cloudflare.
• You will aid your customers and will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support to do so.
• Your goal of customer success should drive you through the entire organisation as you seek out and create scalable solutions for your customer’s needs.
• A broad knowledge of Internet performance and security technology is required, the curiosity to maintain and develop new knowledge is essential to keeping up with the high rate of product innovation at Cloudflare.

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