Solutions Engineer

• The Senior PEGA Business Solutions Architect is a hands-on, outcomes-oriented leader who partners with business and technology stakeholders to design, validate, and deliver end-to-end solutions centered on the PEGA platform.
• You will own discovery for high-impact initiatives across claims, servicing, and operations—translating strategy into executable workflows, case lifecycles, and decisioning while ensuring scalability, compliance, and an excellent associate and customer experience.
• The Solutions Architect is responsible for designing and delivering technology solutions that align with Genworth’s business objectives and enterprise architecture standards.
• This role bridges business requirements and technical implementation, ensuring solutions are scalable, secure, and compliant.
• Translate business requirements into technical designs for applications, data, and infrastructure.
• Ensure solutions comply with Genworth’s Architecture Design Framework (ADF) and EA principles.
• Collaborate with Enterprise Architects, Principal Architects, and development teams to maintain consistency and reuse patterns.
• Participate in Architecture Review Board (ARB) processes and prepare solution review documentation.
• Provide technical leadership during solution implementation and integration.
• Lead business architecture for complex programs: process modeling, case/lifecycle design, persona & channel strategy, and data/interface mapping in Pega.
• Facilitate requirements discovery (journey mapping, use cases, BRDs, epics/stories) and align them to Pega capabilities, frameworks, and guardrails.
• Define solution scope, MVPs, and incremental releases; balance business outcomes, operational risk, compliance, and technical constraints.
• Partner with Product Owners, UX, and Pega SSAs/CSAs to translate business rules into decision strategies, DCO assets, and testable acceptance criteria.
• Establish functional designs, mockups, prototypes, and test plans; lead SIT/UAT to validate value realization and readiness for production.
• Coach agile teams and stakeholders on Pega methodology and best practices; mentor other BSAs and evangelize continuous improvement.
• Contribute to platform governance: backlog triage, reuse standards, data quality, and compliance documentation; support audits where needed.
• Support business cases and roadmaps with measurable KPIs (cycle time, STP rate, NIGO reduction, CSAT, operational cost)

Senior Pega Business Solutions Architect

• Own the end-to-end technical implementation for strategic clients, from initial data ingestion to complex group configurations in the Syndio platform.
• Use advanced AI prompt engineering to navigate product exceptions and architect creative solutions for unique client edge cases that 'out of the box' features don't yet cover.
• Ensure the platform isn't just 'live'; it’s embedded. You will design configurations that make Syndio an indispensable part of a client’s daily HR and compensation workflow.
• Work with modern integration tools and help migrate existing clients to our new, high-scale Implementation Platform.
• Provide direct feedback to the Core Engineering and Product Teams and in some cases directly build the core product to help shape.

Senior Forward Deployed Engineering Solutions Consultant

• Establish the complete vendor relationship and determine requirements and best practices for doing business in the assigned area.
• Identify laboratory decision makers and use effective approaches to facilitate engagement.
• Communicate effectively via phone, virtual meeting, and email in a compliant manner.
• Collaborate with Senior Strategic Solutions Managers, sales teams, and cross-functional partners.
• Ensure high-quality service delivery in a customer-focused manner.
• Respond promptly to customer inquiries and opportunities.
• Serve as a subject matter expert in hospital administration and laboratory operations.
• Maintain strong attention to detail and effective organizational skills, including Salesforce tracking.
• Meet and exceed assigned deliverables, goals, and initiatives.
• Maintain ongoing communication with leadership regarding progress and challenges.
• Maintain core knowledge of Caris offerings, competitive landscape, and industry issues.
• Maintain company assets including laptop and iPhone.
• Submit all paperwork, business plans, reports, and expenses accurately and on time.
• Perform ancillary projects or other related duties as assigned.
• Maintain HIPAA and compliance guidelines at all times.

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Senior Pega Business Solutions Architect

Senior Forward Deployed Engineering Solutions Consultant

Operational Solutions Manager