Solutions Engineer

• Support customer onboarding and technical implementations/integrations of TransUnion fraud solutions
• Work directly with clients via Salesforce tickets, email, and Microsoft Teams to provide technical guidance and resolve issues
• Troubleshoot and resolve integration-related incidents affecting customer environments
• Partner with customers’ technical teams to successfully integrate APIs and services into their systems
• Monitor and manage incoming support requests and prioritize based on urgency and impact
• Participate in incident response and help restore services in case of disruptions
• Provide ongoing support for integrations, ensuring stability and performance
• Collaborate with global teams across regions (e.g., US, UK, LATAM)

Integrations Engineer

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

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Integrations Engineer

Senior Zuora Solutions Architect