ServiceNow

• Design, develop, configure, and deploy custom applications and solutions within the ServiceNow platform.
• Create and configure scoped applications, Service Catalog items, Flow Designer workflows, and other platform-based solutions that support client needs.
• Support the design and development of locally developed applications (LDAs) using ServiceNow development best practices.
• Lead and support integrations between ServiceNow and external systems, ensuring reliable data exchange and platform functionality.
• Support the movement of ServiceNow components, collections, and deployable assets through CI/CD pipelines and across development environments.
• Work closely with ServiceNow architects, developers, analysts, and stakeholders to map business requirements and services to appropriate ServiceNow capabilities.
• Participate in code reviews, proofs of concept, technical discussions, and product demonstrations.
• Perform troubleshooting, coding, scripting, and ServiceNow configuration activities of moderate to high complexity.
• Provide guidance and mentorship to citizen developers and other team members working within the ServiceNow ecosystem.
• Support the administration, deployment, and management of USCIS systems and PaaS, SaaS, and IaaS platforms as required using authorized privileged access.

ServiceNow Developer

• Lead CMDB and ITAM data governance initiatives to ensure data quality, integrity, compliance, and operational effectiveness.
• Develop and maintain executive dashboards, KPIs, scorecards, and performance analytics related to asset management, CMDB health, discovery coverage, and service mapping.
• Partner with asset owners, configuration item (CI) owners, infrastructure teams, procurement, risk, and enterprise architecture to improve data quality and lifecycle management processes.
• Analyze trends, identify risks, and provide actionable insights that improve asset visibility, compliance, service reliability, and operational efficiency.
• Support CMDB certification, audit readiness, reconciliation activities, and compliance requirements through ongoing monitoring and remediation efforts.
• Drive adoption of CMDB, CSDM, Discovery, Service Mapping, Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities.
• Translate complex technical data into meaningful business insights and executive-level reporting to support strategic decision-making.
• Identify automation and process improvement opportunities that enhance data accuracy, reduce manual effort, and increase operational maturity.

Business Analytics Lead – ServiceNow

• responsible for the design, development, configuration, enhancement, and maintenance of ServiceNow applications and platform capabilities
• serves as a senior technical resource for implementing scalable, secure, and efficient ServiceNow solutions
• work closely with stakeholders, functional teams, and technical staff to translate business requirements into reliable platform capabilities
• collaborate with business stakeholders, program leadership, and technical teams to gather requirements
• design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components
• lead the development and enhancement of ServiceNow capabilities
• maintain and optimize existing ServiceNow applications
• troubleshoot and resolve issues related to ServiceNow application functionality
• support platform governance by following established development standards
• develop, enhance, and maintain integrations between ServiceNow and third-party enterprise systems
• perform unit testing, support system integration testing, assist with user acceptance testing
• create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance

ServiceNow jobs in Colorado

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ServiceNow Developer

Business Analytics Lead – ServiceNow

ServiceNow Developer III