ServiceNow

• Take ownership as Service Manager / Service Owner for ServiceNow-based applications, ensuring end-to-end accountability
• Act as the primary point of contact for clients and internal stakeholders, translating needs into clear delivery priorities
• Shape and prioritize incoming demands, ensuring maximum business value and impact
• Own the service backlog lifecycle, driving continuous refinement and alignment with delivery teams and actively contributing to Agile ceremonies (backlog refinement, sprint planning, reviews)
• Partner with developers, architects, and operations teams to ensure stable, high-quality service delivery aligned with ServiceNow best practices

ServiceNow Owner, German-Speaking

• Expert for maintaining and optimising business-critical applications within the ServiceNow ecosystem
• Investigate incidents, troubleshoot complex technical challenges, and ensure smooth system performance
• Act as a trusted support partner for internal stakeholders, delivering timely and solution-oriented assistance
• Work closely with developers and operations teams to improve application stability and user experience
• Drive continuous improvement through structured documentation, change coordination, and process optimisation

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ServiceNow Owner, German-Speaking

ServiceNow Support Engineer – ITSM, ITOM, German Required