Security Operations

• Handling emails and calls from internal client.
• Creating Incident Tickets in the ITSM Tool.
• Sorting incidents received from external teams using the tool into categories: Network, Billing, or IT.
• Assigning the incident to the right team for resolution.
• Coordinating with the appropriate team to obtain status updates and communicate them to the customer.
• Closing incident tickets.

Técnico Centro de Control, Soporte de Seguridad Junior

• Oversee 24/7 monitoring, triage, and escalation of OT security alerts across industrial environments
• Support complex incident investigations and ensure quality of analysis across all tiers
• Ensure adherence to SLAs, ticket quality, and operational KPIs
• Lead and manage a team of OT SOC analysts (Tier 1 / Tier 2)
• Provide coaching, mentoring, and performance feedback
• Support shift planning, coverage, and handovers
• Drive improvements to detection rules, playbooks, and SOC procedures
• Identify gaps in monitoring, response, and tooling
• Collaborate with engineering and threat detection teams for tuning and optimisation
• Act as a key point of contact for customers during incidents and escalations
• Ensure proper communication during major incidents
• Support reporting, service reviews, and customer discussions
• Coordinate with internal teams (engineering, IR, service delivery)

Security Operations jobs in Spain

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Técnico Centro de Control, Soporte de Seguridad Junior

OT SOC Team Lead