Security Operations

• Own the security standard across all Whatnot global office locations
• Manage third-party guard vendors to performance expectations you will define — not just oversight, but accountability
• Partner with Workplace on emergency response programs
• Be the person with the plan when something goes wrong at one of our sites
• Develop repeatable security playbooks for events ranging from intimate seller meetups to large-scale live activations
• Conduct advance site assessments (in-person or virtual) and implement appropriate security measures
• Serve as the on-the-ground security lead at high-visibility activations, managing vendors in real time
• Assess and mitigate risk for seller engagements, category activations, and community-based initiatives
• Build training and incident response protocols for Category and Community team members working in non-traditional environments: retail floors, warehouses, private residences, etc
• Assist in the initial design and oversight of Whatnot’s travel security framework supporting domestic and international travel
• Support response coordination for travel-related incidents and crises as needed

Senior Corporate Security Operations Manager

• Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents
• Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations
• Support access control and visitor management processes
• Manage security-related calls for service and provide general guidance to employees, vendors, and guests
• Maintain awareness of business travelers and personnel accessing Twilio facilities
• Partner with local site security teams to escalate and dispatch resources for incident and alarm response
• Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents
• Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents
• Assess and triage events and incidents to determine their impact to operations
• Dispatch and coordinate response with emergency response personnel
• Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted
• Maintain real-time incident documentation for reporting and analysis
• Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions
• Participate in post-incident reviews to document and implement corrective action and improvements to future response
• Maintain a strong understanding of security and emergency standard operating procedures
• Utilize critical thinking and problem solving skills to analyse situations and implement solutions
• Support large projects that will improve Twilio’s GSOC capabilities and initiatives

Global Security Operations Center Operator

• Own the working relationship with CSG on data residency, PII handling, access governance, and model security controls
• Translate policy into guardrails the delivery team and citizen developers can act on
• Build and maintain security tooling, guardrail enforcement, and policy-as-code integrations across Enterprise AI platforms
• Reduce manual review through automation where possible
• Develop reusable security components and patterns that delivery teams and citizen developers can drop into Agent builds—making the secure path the easy path
• Instrument AI platforms to detect anomalous behavior, access patterns, and policy violations
• Build the detection layer, not just consume it

AI SecOps Engineer

• Design, develop, and refactor our custom internal security platform across both the backend (FastAPI) and frontend(React).
• Partner with security analysts to turn manual workflows into automated, reliable processes.
• Integrate and operationalise AI/ML utilities (such as LLMs) into our security platform to assist analysts with threat investigation and incident summarisation.
• Work with our infrastructure in GCP, using Kubernetes for orchestration and Terraform for resource management.
• Leverage our monitoring and alerting tools (Prometheus/Grafana) to detect failures early and maintain high availability across the internal security platform the team owns.
• Build and maintain API integrations that connect our detection tools, ticketing systems, and customer environments.
• Champion code quality through code reviews, testing practices and CI/CD pipelines.

Senior CSOC Engineer

• Lead enterprise-scale Identity & Access Management (IAM) operations and governance
• Drive consistent, resilient, and audit-ready security outcomes
• Establish and scale a repeatable operating model for IAM outcomes across regions
• Ensure enterprise IAM governance processes are executed consistently
• Partner with Risk, Audit, and Compliance teams
• Execute IAM modernization initiatives including workflow automation

Senior Manager, Information Security Operations

• Serves as a senior technical leader within the Cybersecurity Operations Center
• Focused on advancing detection engineering, automated response, and threat intelligence capabilities
• Responsible for designing, developing, and continuously improving high-fidelity detections across enterprise telemetry
• Engineering automated response workflows that reduce response times and operational burden
• Champion modern CSOC practices including detection-as-code, threat-informed defense, and integration of AI and agentic workflows
• Partners closely with cross-functional teams across infrastructure, cloud, identity, and application domains
• Drives innovation in CSOC operations, translates threat intelligence into actionable detections and hunts
• Mentors junior engineers and analysts, fostering technical growth and promoting scalable, repeatable security operations processes

Senior Cybersecurity Operations Engineer – AI

• Supports security, safety and protection efforts for Independent Health associates, guests, visitors, members and properties
• Responsible for 24x7 monitoring, reporting and response associated with Physical Security initiatives at the main campus, affiliate, and Medicare Information Center locations
• Includes oversight of access controls, alarms, CCTV, and accurate and timely notification of events impacting physical security and/or facilities to the appropriate IH team member
• Daily monitoring of security cameras and campus site/buildings
• Physical security liaison to IHA & IHC associates
• Support of IHA & IHC departmental needs including escort
• Familiarity and response to campus emergency and security incidents/events including 911 calls
• Maintenance and preparation of daily reports, logs and incident reports as required
• Answer alarms and investigate disturbances, coordinating with Facilities managers as appropriate
• Report unlawful activities such as theft or vandalism to law enforcement officers for further actions
• Coordinate with guard force to include but not limited to, assessing; validating routine patrol rounds are conducted within the assigned premises; ensuring daily reports, logs and incident reports are completed by the security guard force

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