Security Operations

• Lead the retail security operating model for company-owned stores while providing governance, advisory support, standards alignment, escalation coordination, and risk visibility for branded partner locations.
• Build and mature enterprise governance structures, operational processes, reporting frameworks, standards, and accountability models.
• Oversee key retail security programs, including guard force operations, cash logistics, alarm systems, video management, and asset protection technologies.
• Establish performance metrics, dashboards, scorecards, and executive reporting that provide visibility into security risks, loss trends, compliance, vendor performance, and operational effectiveness.
• Coordinate cross-functional response and escalation for retail security incidents, operational risks, vendor issues, and emerging threats.
• Drive vendor performance through service-level expectations, scorecards, governance routines, and continuous improvement initiatives.
• Partner closely with Retail Operations, Supply Chain, Finance, Audit, regional teams, branded partner stakeholders, and business leaders to strengthen controls, improve store readiness, and reduce risk.
• Support investigative teams through operational coordination, reporting, and process enablement without assuming primary responsibility for investigations.
• Influence outcomes across a highly matrixed environment through partnership, governance, relationship management, and executive alignment rather than direct authority.
• Support branded partner locations through influence, advisory support, standards alignment, and relationship-led governance rather than direct operational control.

Director, Retail Security Operations

• Plans, organizes, and directs the activities of regional and on-site security managers
• Ensures compliance with legal and regulatory requirements
• Collaborates with corporate security management and facility service staff
• Implements procedures for visitor controls and associate identification
• Briefs senior and executive management on security issues and compliance
• Develops and recommends policies, procedures, and standards
• Hires, trains, coaches, and evaluates performance of direct reports

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Director, Retail Security Operations

Director of Security Operations