Security Operations

• Investigate alerts into potential threats both mitigated and unmitigated, ensuring our customers are protected
• Interact directly with customers who are under attack via phone, email, and/or ticketing systems
• Provide proactive and real-time guidance to customers on security protocols and defensive security response
• Document actions taken in incident management systems, knowledge base, or ticketing systems as required
• Establish yourself as a trusted security advisor internally and externally
• Engage and support cross-functional teams
• Collaborate with Product Management and Development on requirements and product release activities
• Ensure documented processes and procedures are relevant and up to date.

Security Operations Engineer I – Bot Defense

• Lead and support incident investigations, collaborating across teams to drive issues to a stable resolution.
• Monitor, analyze, and respond to security events across OT environments (ICS/SCADA), including participation in an on-call rotation.
• Partner with Engineering, Security, and Operations teams to help contain risks and support business continuity.
• Contribute to the implementation and improvement of OT security monitoring tools and processes.
• Document incidents, lessons learned, and technical procedures to support continuous improvement and knowledge sharing.

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Security Operations Engineer I – Bot Defense

Cyber Security Incident Response Analyst