Security Operations

• Build strategic relationships with Optiv customers by supporting key customer-facing activities including on-going face to face relationship building and customer satisfaction-related efforts
• Individual contributor acting as a delivery and services senior leader
• Work with delivery teams and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement
• Provide constructive on-the-job feedback and coaching to team members
• Deliver effective services based on a thorough understanding of complex cyber security architectures and technology and ability to effectively apply it to client situations and environments
• Use extensive knowledge of the client's business and industry to identify technological developments and evaluate impacts on the client's business
• Perform project management and team leadership, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
• Understand Optiv and its service lines and actively assess what Optiv can deliver to serve clients
• Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents
• Understand the business requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc.
• Enhance service delivery through frequent interaction with the end user and business sponsors
• Understand the process gaps and propose preventive / corrective action where appropriate

Cyber Operations Manager

• Handle complex incident response and escalation. Take ownership of high-severity and technically complex incidents — leading investigation, driving containment decisions, and communicating findings clearly when it counts.
• Assess and improve telemetry and logging coverage. Automate evaluation of customer environments for logging gaps and deficiencies across endpoint, network, identity, and cloud. Specify what's needed for effective detection and investigation, and work with customers and internal teams to close the gaps.
• Ensure SIEM and detection quality. Apply deep platform knowledge to evaluate detection fidelity, data normalization, parser quality, and alert logic — identifying where coverage or quality falls short and partnering with detection engineering to address it.
• Contribute to response automation quality. Work closely with the SOAR team to review enrichment logic, containment playbooks, and automation design — bringing an incident responder's perspective to what works under pressure and what doesn't.
• Support technical needs across the organization. Serve as a knowledgeable resource for forward-deployed engineers, onboarding teams, and customers on questions spanning telemetry, investigation, platform behavior, and response — representing the SOC's technical depth across functions.
• Improve SOC tooling and operational workflows. Identify friction in how analysts triage, investigate, and respond. Partner on tooling improvements, process changes, and reference content that raise consistency and quality across the team.

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Cyber Operations Manager

SOC Engineer