Security Engineer

• Monitor, maintain, and manage servers and infrastructure services, such as Anti-virus systems, Databases, Active Directory, Exchange Mail, File services, firewalls, etc.
• Develop and implement housekeeping routines, monitoring system and infrastructure service logs
• Ensure that back-up operations are executed and completed, ensuring the integrity of back-up operations periodically in order to restore from back-up as required
• Provide technical support for the end users needs, such as personal computers (PCs), laptops, network printer, and emails
• Conduct root cause analysis of incidents and provide permanent resolution to these incidents
• Handle privilege access, system configuration compliance, and vulnerability management collaboration.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Network & Security Expert

• Lead and execute consulting engagements focused on Microsoft and Armor security technology and architecture, helping to modernize customer security and address emerging issues such as AI and modern security operations.
• Review customer implementations and recommend improvements to maximize the value of their security investments and reduce security, data protection, and compliance risk.
• Conduct security assessments, design security architectures, and implement security solutions including the Microsoft Defender suite, Microsoft Purview, Microsoft Entra suite, Microsoft Sentinel, and Microsoft Azure security.
• Build new consulting and implementation methodologies for emerging technologies such as Agent 365, ensuring Armor's professional services portfolio stays ahead of customer demand for next-generation Microsoft capabilities.
• Support customer execution of related non-Microsoft security technologies such as vulnerability management, exposure management, and cloud security, providing architectural guidance and integration support.
• Develop SOWs and proposals tailored to customer needs.
• Drive service development and continuous improvement initiatives within the Armor professional services portfolio.

Security Architect

• Support learners in a blended learning environment by delivering industry-relevant IT and cybersecurity training, mentoring, and assessment to achieve strong skills outcomes.
• Deliver flipped classroom sessions and hands-on labs
• Mentor learners and guide them through real-world cybersecurity use cases
• Assess learner performance and provide constructive feedback
• Adapt delivery based on learners’ technical levels

Adjunct Faculty – IT Security, Cybersecurity

• Support the project manager in coordinating with cross-functional teams on requirements gathering, evaluation, analysis, and reporting across internal projects.
• Develop a strong understanding of business operations to respond quickly to business needs and efficiently manage information collection, organization, and other tasks during cross-functional collaboration.
• Conduct regular assessments of project outcomes using appropriate tools, systems, and evaluation techniques.
• Build and enhance reporting metrics to support data-driven decision-making and performance tracking.
• Create and maintain comprehensive project documentation.
• Develop, write, edit, and optimize content for both technical and non-technical audiences, ensuring clarity, structure, accuracy, and consistency across materials.
• Support content creation initiatives by conducting research, synthesizing information, and producing high-quality written materials for internal and external use.
• Track platform content engagement metrics (impressions, views, likes, comments, shares/reposts) and iterate based on feedback and data.
• Other duties as assigned.

Security Project Manager

• Manage and operate secure web and remote access infrastructure
• Support adoption of Zscaler Private Access (ZPA)
• Lead incident resolution for complex disruptions
• Ensure compliance with information security policies and internal audit requirements
• Maintain technical documentation in Confluence
• Drive continuous service improvement by enhancing system reliability and security posture

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