Salesforce Developer

• Break/Fix (Production Support)
• Serve as a hands‑on technical resource for Salesforce production issues, including defects, data integrity problems, automation failures, permissions issues, and integration errors.
• Analyze and troubleshoot issues across Salesforce configuration and custom code, including Apex, Flows, Lightning components, and integrations.
• Perform root‑cause analysis (RCA) by reviewing logs, debug output, data models, automation logic, and integration behavior.
• Implement fixes using configuration or code changes, following established development standards and change control processes.
• Validate fixes in lower environments and support controlled deployment to production.
• Provide clear technical documentation of issues, root causes, and implemented resolutions.
• Partner with Business Analysts and stakeholders to communicate impacts, timelines, and resolution outcomes.
• Develop incremental enhancements based on well‑defined user stories and acceptance criteria.
• Collaborate with Business Analysts and Solution Architects to refine technical approaches that align with existing platform patterns.
• Implement enhancements using Salesforce best practices, minimizing risk to production stability.
• Support unit testing, system testing, and UAT by resolving defects and refining solutions based on feedback.
• Assist in managing a small, steady enhancement backlog alongside production support responsibilities.
• Ensure all development work adheres to established SDLC, release management, security, and auditability standards—especially in public‑sector or regulated environments.
• Identify recurring issues and contribute to long‑term fixes that reduce technical debt and operational overhead.
• Support evaluation of Salesforce seasonal releases by identifying potential technical impacts and required mitigations.
• Promote platform reliability, maintainability, and performance through disciplined development practices.

• Build scalable solutions across Salesforce (Apex, LWC, Flows) with strong architectural discipline
• Design clean, maintainable systems using reusable patterns and frameworks
• Own integrations with external systems via APIs and event-driven architectures
• Drive code quality through testing, CI/CD, and modern development practices
• Build reliable, scalable integrations that ensure clean data flow across systems
• Improve system performance, reliability, and operational scalability
• Partner cross-functionally to translate business needs into technical solutions
• Own projects end-to-end: discovery - design - build - deploy - iterate
• Act as a technical escalation point for complex platform and integration issues
• Deliver production grade solutions with strong documentation and long-term maintainability
• Design and deploy AI-powered workflows that automate complex internal processes end-to-end
• Identify high-impact automation opportunities across teams and systems
• Build agentic systems that coordinate actions across tools, data, and workflows
• Leverage LLMs and emerging AI tooling to reduce manual work and increase efficiency
• Develop integrations and automation layers that enable intelligent, autonomous task execution
• Own AI initiatives from concept through production, with strong engineering rigor
• Partner with Product, Data, and Engineering to scale AI capabilities across the organization
• Help define how AI is embedded into core business systems and operations.

Senior Salesforce Developer

• Help develop Salesforce solutions under guidance from senior engineers.
• Help build scalable and reliable components using Salesforce technologies such as Lightning Web Components (LWC), Apex classes, and Visualforce pages.
• Follow established standards set by the Architecture and Engineering teams.
• Maintain clean, efficient code for Salesforce customizations and configurations.
• Participate in code reviews to learn best practices and improve technical skills.
• Collaborate with team members to ensure quality and consistency in deliverables.
• Help implement integrations between Salesforce and third-party applications using tools like REST APIs and middleware solutions.
• Learn and apply security protocols and integration best practices under the supervision of experienced professionals.
• Configure Salesforce features using declarative tools such as Flows, Process Builder, and Validation Rules.
• Help develop custom components and functionality using Apex and Lightning Web Components.
• Write unit tests for developed functionality and help maintain code quality best practices through peer review of solutions.
• Participate in system audits and help identify areas for improvement related to performance, security, and maintainability.
• Stay informed about new Salesforce features and tools.

Salesforce Engineer

• Define and lead enterprise Salesforce architecture strategy across multiple orgs and applications
• Design scalable, secure, and high-performance Salesforce solutions supporting enterprise operations
• Architect and support complex integration patterns between Salesforce and external systems
• Lead data modeling, security architecture, and platform governance across environments
• Guide technical teams in solution design, development standards, and architecture best practices
• Support CI/CD, release management, and DevSecOps processes across Salesforce delivery pipelines
• Oversee architecture alignment across development, integration, and production environments
• Provide technical leadership for modernization initiatives, including legacy-to-cloud migrations
• Collaborate with stakeholders and senior leadership to define technical direction and solution roadmaps
• Ensure platform stability, scalability, and compliance within a governed enterprise environment
• Support incident resolution and production architecture troubleshooting as needed
• Evaluate and recommend new Salesforce capabilities, tools, and architectural improvements

Salesforce Technical Architect

• Lead end-to-end Salesforce and enterprise application programs within a large-scale government environment
• Manage cross-functional Agile teams across multiple technical workstreams
• Oversee full program lifecycle including planning, execution, delivery, and production deployment
• Facilitate Agile ceremonies including sprint planning, standups, reviews, and retrospectives
• Drive release management, governance, and delivery coordination across environments
• Develop and manage program plans, schedules, milestones, and deliverables
• Coordinate with technical and business stakeholders to define requirements and delivery expectations
• Track and mitigate risks, issues, and dependencies across multiple teams
• Support DevSecOps coordination and enterprise deployment activities
• Ensure alignment between technical teams, leadership, and stakeholders throughout delivery
• Communicate program status, risks, and recommendations to senior leadership
• Lead efforts supporting modernization and migration of legacy applications to cloud platforms
• Ensure smooth operation of production application teams and enterprise release cycles

Salesforce Technical Project Manager

• Design, develop, and implement solutions using Salesforce Sales Cloud to meet business requirements
• Write and maintain efficient, reusable, and reliable Apex code
• Build and customize Lightning Web Components (LWCs) for enhanced user experiences
• Collaborate with cross-functional teams to gather requirements and deliver scalable Salesforce solutions
• Troubleshoot, debug, and optimize existing Salesforce applications
• Participate in code reviews and ensure adherence to best practices and coding standards
• Provide ongoing support and maintenance for Salesforce applications
• Stay updated with the latest Salesforce platform features and recommend improvements

• Participate in complete application life cycle from technical design, architecture, development, testing, and deployment of high-quality salesforce solutions using coding best practices
• Identify and recommend creative solutions to build extensions to the out-of-the-box capabilities of the platform.
• Communicate and collaborate with other technical resources like architects, admins, configuration experts, and stakeholders regarding status, risks, and any technical issues.
• Implement multiple AppExchange tools like DocuSign, eSign Live, and others.
• Develop Salesforce to on-prem solution integrations using APIs and Web Services.
• Ability to work well with customers both individually as well as in a highly collaborative team.
• Engage in code reviews and ensure adherence to best practices.
• Provide mentoring and technical leadership to other team members.

• Develop custom Salesforce applications, components, and integrations using Apex, Visualforce, Lightning Web Components, and API services
• Collaborate with consultants and stakeholders to refine requirements and deliver high-quality compliant solutions
• Support capture of feedback by incorporating them as user stories and tasks in the product backlog and assists in prioritizing them for implementation in subsequent sprint cycles
• Assist in decomposition of complex capabilities into testable user stories and tasks working in close coordination with the development teams
• Prepare, participate, and engage in sprint review / integration solution design demo sessions by presenting and addressing technical queries as needed
• Proactively identifies potential risks and supports devising strategies and implementing them
• Ensure solutions adhere to Salesforce leading practices and federal security and compliance standards
• Participate in code reviews, testing, debugging, and release management
• Assess vulnerability scan results and resolve issues as directed by government
• Manage deployment activities and deliverables from Dev environment to additional government environments as needed
• Maintain documentation, technical designs, and deployment procedures
• Provide technical support and troubleshooting for deployed solutions
• Support all agile ceremonies as requested including sprint planning, backlog grooming, technical spikes, sprint reviews, and demos

• Identifying, defining, and documenting problems or situations that require attention or improvement
• Locating, collecting and organizing information that enhances the understanding of a problem or situation and that facilitates effective communication of it to others
• Study, examine and interpret problem or complex situations by separating into discrete components.
• Simplify and better understand how the components fit together and why they are arranged in particular ways
• Analyze, Design and champion software solutions thru configuring existing systems and possibly writing some basic code
• Construct, configure, and maintain complex Salesforce objects and processes
• Create and or update documentation
• Adhere to appropriate system development standards and process methodology
• Develop functional, integration, regression and stress test plans
• Translate business requirements into technical solutions

• Act as the primary technical escalation for Salesforce production issues (P1/P2).
• Lead incident triage, troubleshooting, and root‑cause analysis.
• Resolve complex issues across Apex, LWC, Flows, integrations, security, and data.
• Partner with Systems, Integration, and Security teams on cross‑platform issues.
• Support releases, hotfixes, and production changes.
• Identify trends in support tickets and drive platform improvements.
• Mentor developers and support engineers on best practices.
• Perform Salesforce administration tasks including: Managing profiles, permission sets, roles, and sharing rules Supporting user access, troubleshooting permissions, and license usage

Lead Salesforce Developer

• Participating in the full application life cycle: architecture, design, development, testing and deployment
• Writing, testing, and deploying high-performance, reusable, and reliable Apex code
• Creating and customizing Lightning Components to enhance the user interface
• Designing data models and implementing Salesforce objects, including custom objects, fields, and relationships
• Performance engineering Salesforce applications using code optimization techniques, modular development practices, lazy loading, query analysis and optimization, caching solutions, and asynchronous workflows
• Contributing to options analyses, proof-of-concept implementations, and validations for proposed solutions
• Identifying risks, manage change, and design cloud solutions that are efficient and scalable
• Gathering technical requirements and understand user stories to translate dependencies to the technical delivery team
• Working closely with designers and engineers to gather and implement product, front-end, and back-end requirements
• Assist users with troubleshooting and resolving problems of the platform
• Participating in Agile processes including daily standups, demos, retrospectives, and sprint planning
• Documenting development processes, technical designs, and other relevant information to ensure team coverage and code maintainability
• Staying up-to-date on Salesforce trends, releases, new features, and product roadmaps, including reviewing and signing off on product compatibility with upcoming releases
• Setting and enforcing Salesforce best practices and coding standards that promote code reusability, maintainability, and performance
• Implementing mature unit and integration testing to ensure systems work as intended
• Leading cross-team collaborations and disseminating information through knowledge sharing sessions, communities of practice, etc.
• Leading and enforcing an automation-first approach to reduce manual configurations within the Salesforce platform using custom Apex scripts, Robotic Process Automation, etc.
• Strong proven analytical ability and ability to solve problems independently
• Stay abreast of new features and updates of technology
• Other duties as assigned

Senior Salesforce Developer – Copado

• Manage all aspects of Salesforce.com (SFDC) including complex configuration, customization, and implementation of applications and 3rd party integrations
• Participate in application design, configuration, testing, and deployment
• Participate in efforts to develop and execute testing, training, and documentation
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
• Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
• Proactively engage on continuous improvement efforts for application design, support, and practice development efforts
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance

• Define and drive the technical architecture for the Salesforce platform across multiple squads, balancing new capability delivery against tech debt reduction
• Establish engineering standards, code review practices, and development patterns that work across a team of varying skill levels including embedded contractors
• Mentor and develop other Salesforce engineers, building team capability rather than concentrating knowledge
• Own cross squad technical decisions for integrations between Salesforce and Ibotta's rewards content, distribution, and billing platforms
• Identify opportunities to apply AI and automation to Salesforce development workflows, and guide the team on when agentic approaches are appropriate vs. traditional ones
• Partner with engineering managers, product managers, and architecture leaders to define and execute the Salesforce platform technical roadmap
• Reduce system complexity in codebases and drive simplification that the whole team can maintain
• Develop new automation and integrations with the Ibotta platform that support business requirements
• Build new user experiences consisting of custom objects, workflows, validations and formulas while adhering to Salesforce best practices
• Implement and troubleshoot integrations between Salesforce and the Ibotta platform that accurately transfers data between multiple systems, including external systems
• Manage and improve the Salesforce DevOps process including efficient deployment processes, expectations for code, and managing sandbox environments using Copado, Git and Jira
• Keep current with new Salesforce features and functionality, providing recommendations for improvements, and teaching others
• Provide high quality, reliable, scalable and high-throughput solutions
• Create and maintain technical documentation on integrations with the platform
• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, & A good idea can come from anywhere

Staff Salesforce Engineer

• Participate in the complete application life cycle from technical design, architecture, development, testing, and deployment of high-quality Salesforce solutions using coding best practices
• Identify and recommend creative solutions to build extensions to the out-of-the-box capabilities of the platform.
• Communicate and collaborate with other technical resources like architects, admins, configuration experts, and stakeholders regarding status, risks, and any technical issues.
• Implement multiple AppExchange tools like DocuSign, eSign Live, and others.
• Develop Salesforce to on-prem solution integrations using APIs and Web Services.
• Ability to work well with customers both individually and in a highly collaborative team
• Engage in code reviews and ensure adherence to best practices

• Participating in the full application life cycle: architecture, design, development, testing and deployment
• Writing, testing, and deploying high-performance, reusable, and reliable Apex code
• Creating and customizing Lightning Components to enhance the user interface
• Designing data models and implementing Salesforce objects, including custom objects, fields, and relationships
• Performance engineering Salesforce applications using code optimization techniques modular development practices, lazy loading, query analysis and optimization, caching solutions, and asynchronous workflows
• Contributing to options analyses, proof-of-concept implementations, and validations for proposed solutions
• Identifying risks, manage change, and design cloud solutions that are efficient and scalable
• Gathering technical requirements and understand user stories to translate dependencies to the technical delivery team
• Working closely with designers and engineers to gather and implement product, front-end, and back-end requirements
• Assist users with troubleshooting and resolving problems of the platform
• Participating in Agile processes including daily standups, demos, retrospectives, and sprint planning
• Documenting development processes, technical designs, and other relevant information to ensure team coverage and code maintainability
• Staying up-to-date on Salesforce trends, releases, new features, and product roadmaps, including reviewing and signing off on product compatibility with upcoming releases
• Setting and enforcing Salesforce best practices and coding standards that promote code reusability, maintainability, and performance
• Implementing mature unit and integration testing to ensure systems work as intended
• Leading cross-team collaborations and disseminating information through knowledge sharing sessions, communities of practice, etc.
• Leading and enforcing an automation-first approach to reduce manual configurations within the Salesforce platform using custom Apex scripts, Robotic Process Automation, etc.
• Strong proven analytical ability and ability to solve problems independently
• Stay abreast of new features and updates of technology.
• Other duties as assigned.

Salesforce Developer, Copado

• Design, develop, and deploy scalable Salesforce solutions across Service Cloud and Experience Cloud
• Develop and maintain custom Apex classes, triggers, batch jobs, and asynchronous processes (Future, Queueable)
• Build and enhance Lightning Web Components (LWCs) using JavaScript and Apex to improve UI/UX and functionality
• Configure and automate Salesforce using Flows, validation rules, record types, custom objects, and page layouts
• Contribute to both declarative (30–50%) and programmatic development efforts
• Integrate Salesforce with external systems via APIs and web services
• Develop and execute unit and integration tests, ensuring code quality and platform stability
• Implement and manage Salesforce security model (Profiles, Permission Sets, Roles, OWD, sharing rules)
• Support data migration and updates using tools such as Data Loader and Workbench
• Collaborate with cross-functional teams in an Agile/Scrum environment
• Participate in client-facing discussions, providing input on solution design and technical feasibility
• Support code promotion and deployments using tools such as Gearset, Git, and CI/CD pipelines
• Maintain detailed time tracking and documentation aligned to project requirements.

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