Salesforce Developer

• SI Oversight & Governance: Act as the primary client-side technical authority evaluating, steering, and signing off on the Systems Integrator’s architectural designs, data models, and delivery frameworks.
• Architecture Strategy: Define and enforce the multi-cloud enterprise architecture blueprint, ensuring strict alignment between Public Sector Solutions (PSS) out-of-the-box capabilities and custom extensions.
• AI Transformation: Architect and deploy Agentforce autonomous agents to streamline constituent interactions, automate internal case management workflows, and optimize agent productivity.
• Core PSS & LPI Execution: Drive the blueprinting and implementation of complex regulatory processes, including application intake, fee calculations, inspection scheduling, and compliance enforcement via Public Sector Solutions Licensing, Permitting and Inspection solution.
• Integration & Security: Design secure, high-volume real-time integrations with legacy government systems, ensuring strict adherence to public sector security frameworks (e.g., FedRAMP, NIST).
• Technical Leadership: Lead technical design reviews, mitigate delivery risks, and translate complex government regulations into scalable Salesforce configurations.

Salesforce Program Architect

• Own Salesforce Architecture and Solution Design
• Own Salesforce technical architecture and solution design across major initiatives and releases
• Translate business capabilities and product requirements into scalable, secure, and supportable Salesforce solutions
• Define and maintain standards for data models, automation, security, customization, and development
• Determine when to use native Salesforce functionality, configuration, custom development, integration, or another platform
• Evaluate architectural options, constraints, risks, and tradeoffs before implementation
• Lead Salesforce Integration Design
• Own technical design for integrations into and out of Salesforce
• Define appropriate integration approaches using APIs, middleware, batch processing, event-driven patterns, and vendor-managed interfaces
• Ensure Salesforce integrations include appropriate monitoring, error handling, reconciliation, and recovery
• Maintain visibility into Salesforce dependencies across connected systems
• Protect Platform Quality and Maintainability
• Review solution designs, configurations, automations, custom development, and integration approaches
• Challenge requirements or recommendations that introduce unnecessary complexity, customization, or technical debt
• Establish technical standards for Salesforce environments, releases, deployments, and change management
• Maintain visibility into architectural decisions, platform risks, and technical debt
• Ensure Salesforce solutions remain understandable, supportable, and owned by OUES
• Contribute to architecture documentation, solution designs, integration inventories, decision logs, and implementation runbooks
• Guide Vendors and Delivery Teams
• Provide technical direction to Salesforce administrators, developers, vendors, and implementation partners
• Review vendor proposals, technical recommendations, and implementation deliverables
• Ensure external partners build against OUES architecture, standards, and long-term ownership needs
• Serve as the technical point of escalation for Salesforce architecture, platform design, and integrations involving Salesforce
• Support release readiness by validating technical dependencies, assumptions, environment needs, migration considerations, and implementation risks
• Partner Across the Enterprise
• Partner with Product Ownership to ensure technical solutions support business outcomes, roadmap priorities, and phased delivery
• Partner with Operations, Enrollment, and Marketing teams to understand workflows, business needs, and platform requirements and simplify Salesforce design where possible
• Partner with Data and IT teams on Salesforce integration with Microsoft Fabric, analytics, reporting, governance, and future AI capabilities
• Partner with PMO and delivery teams to identify technical dependencies, sequencing risks, and decisions requiring escalation.

Salesforce Architect

• Create scalable and effective Salesforce solutions tailored to meet specific business requirements.
• Develop and maintain the architectural strategy for Salesforce applications, ensuring alignment with business goals.
• Work closely with stakeholders, including business leaders and technical teams, to gather requirements and translate them into technical specifications.
• Lead the development and implementation of Salesforce projects, guiding technical teams and ensuring successful delivery.
• Create and maintain technical designs, architecture documentation, and system integration plans.
• Conduct code reviews and provide technical guidance to ensure best practices are followed and maintain data integrity and security within the Salesforce platform.
• Stay updated with the latest Salesforce features and industry trends, and continuously refine solutions to adapt to changing business needs.

Salesforce Technical Architect

• Lead end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and custom applications
• Design data models, integration patterns (REST/SOAP, Mulesoft, Platform Events, External Services) and ensure system scalability
• Establish governance, coding standards, and best practices for declarative and programmatic development
• Evaluate and guide Lightning Web Components (LWC) and Apex implementations and conduct code reviews
• Manage integration with external systems such as ERP, Azure/AWS, and legacy platforms
• Collaborate with stakeholders to translate business needs into scalable architecture and mentor developers, admins, and junior architects
• Stay updated with Salesforce releases and features, ensuring solutions leverage the latest capabilities

Senior Technical Architect, Salesforce

• Act as the strategic consultant to client stakeholders, driving business transformation and process optimization.
• Architect end-to-end solutions combining Health Cloud foundations with complex Revenue Cloud (CPQ/Billing) transaction models.
• Respond rapidly and dynamically to shifting client priorities, clarifying ambiguous requirements in real time.

Salesforce Solution Architect – Revenue Cloud

• Build & Enhance Design, develop, and deliver scalable solutions across Salesforce and Oracle CPQ
• Build using Flow, Apex, Lightning Web Components (LWC), Aura, and APIs
• Configure CPQ (product models, rules, approvals, quoting processes)
• Partner with Business Process Owners to translate requirements into thoughtful technical solutions
• Partner with the Salesforce Technical Lead to align on architecture and best practices
• Provide recommendations, identify risks, and influence design decisions across platforms
• Support and enhance integrations between Salesforce, CPQ, and downstream systems
• Work with middleware tools and integration partners to ensure seamless data flow
• Own testing, deployments, and post-release validation
• Troubleshoot issues, perform root cause analysis, and drive resolution
• Maintain clear documentation and support knowledge transfer to admins and users
• Provide day-to-day system support across Salesforce and CPQ
• Manage user access, security, reporting, and ongoing platform administration

Senior Salesforce Developer – Salesforce, Oracle CPQ

• Help develop Salesforce solutions under guidance from senior engineers.
• Help build scalable and reliable components using Salesforce technologies such as Lightning Web Components (LWC), Apex classes, and Visualforce pages.
• Follow established standards set by the Architecture and Engineering teams.
• Maintain clean, efficient code for Salesforce customizations and configurations.
• Participate in code reviews to learn best practices and improve technical skills.
• Collaborate with team members to ensure quality and consistency in deliverables.
• Help implement integrations between Salesforce and third-party applications using tools like REST APIs and middleware solutions.
• Learn and apply security protocols and integration best practices under the supervision of experienced professionals.
• Configure Salesforce features using declarative tools such as Flows, Process Builder, and Validation Rules.
• Help develop custom components and functionality using Apex and Lightning Web Components.
• Write unit tests for developed functionality and help maintain code quality best practices through peer review of solutions.
• Participate in system audits and help identify areas for improvement related to performance, security, and maintainability.
• Stay informed about new Salesforce features and tools.

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