Salesforce Analyst

• Collaborate with SMEs to gain a comprehensive understanding of current business processes.
• Make data-driven decisions and propose systematic process improvements.
• Become the go-to expert for Gigamon’s SFDC functionality, integrations, and limitations.
• Provide daily support and ownership of SFDC for our Marketing, Sales, and Demand Gen team super users.
• Lead the SFDC implementation board for Demand Gen Ops, acting as the primary point of contact between business needs and IT development.
• Manage the requirements of the intake process from initial discussions to the delivery of solutions.
• Gather and document system enhancement requests, working closely with our IT development team to design and validate solutions.
• Organize user acceptance testing and support change management efforts.
• Take on additional responsibilities as needed.

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Senior Salesforce Analyst