Salesforce Analyst

• Use Case Discovery: Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce.
• Requirement Engineering: Document detailed user stories, acceptance criteria, and "Agent Instructions" (prompts) to ensure AI behaviors align with IRS policies.
• Process Mapping: Create "as-is" and "to-be" process flows, specifically identifying where AI agents can intervene to reduce manual touchpoints or improve data accuracy.
• AI Governance & Testing: Define testing strategies for AI grounding and accuracy; participate in User Acceptance Testing (UAT) to ensure agents do not produce hallucinations and adhere to security constraints.
• Change Management: Develop training materials and documentation to help IRS personnel transition to working alongside autonomous digital assistants.

Salesforce Business Analyst

• Responsible for user and product documentation
• Responsible for business process mapping
• Responsible for being the synergy between the business and the development side of the project
• Plan, lead, and execute User Acceptance Training (UAT) with business owners

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Salesforce Business Analyst

Salesforce Business Analyst