Salesforce Administrator

• Manage user accounts, profiles, permissions, and roles in Salesforce.
• Assist in building, maintaining, and supporting Salesforce CPQ implementations, and stay updated on the Quote-to-Cash product suite.
• Customize Salesforce using declarative tools like Flows, Validation Rules, and Page Layouts. Leverage Einstein where appropriate.
• Ensure data integrity through tasks such as deduplication and data imports/exports.
• Provide support to end-users, troubleshoot system issues, and assist with system enhancement requests.
• Assist in creating and maintaining reports and dashboards to help business teams make data-driven decisions within Standard reporting and CRM analytics.
• Support user training on Salesforce features and maintain system documentation.
• Evaluate platform performance and recommend improvements to enhance user experience.
• Help automate business processes using Salesforce tools like flows, approvals, and scheduled jobs.
• Assist with Salesforce updates, testing new features, and ensuring smooth integration with business processes.

Senior Salesforce Administrator

• Maintain, configure, and enhance Salesforce instances, including user account management, profiles, roles, permissions, and workflows.
• Ensure optimal system performance by performing regular audits, data integrity checks, and troubleshooting.
• Create and update reports, dashboards, and custom fields to provide actionable insights.
• Manage Salesforce automation tools.
• Lead customization and implementation projects in collaboration with cross-functional teams.
• Provide training and technical support for Salesforce users, ensuring adoption and proficiency.
• Act as a liaison between stakeholders and technical teams to gather requirements and deliver tailored solutions.
• Oversee data imports, exports, and deduplication processes to maintain accurate and clean data.
• Implement and monitor data security measures, ensuring compliance with company policies and industry standards.
• Stay updated on Salesforce releases and new features, recommending enhancements to improve system usability.

• Serve as the Internal Product Owner for Salesforce and NetSuite in the IT organization, aligning technical capabilities with business goals.
• Manage the evaluation, selection, and implementation of third-party 'add-on' applications (e.g., CPQ, Celigo, Avalara).
• Manage system security, user permissions, and compliance (SOX/GDPR) across both platforms.
• Develop and maintain a help desk ticketing infrastructure to assist users with technical requests.
• Partner with Sales, Finance, and Marketing leadership to translate business requirements into technical specifications.
• Lead IT integration work streams for corporate acquisitions, overseeing the seamless migration of newly acquired entities into NetSuite.
• Oversee integration middleware (e.g., Boomi, Celigo, or MuleSoft) to ensure reliable data exchanges.
• Facilitate User Acceptance Testing (UAT) and post-deployment support for major system updates.

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Senior Salesforce Administrator

Senior Salesforce Administrator

Senior Application Administrator – Netsuite/Salesforce