Salesforce Administrator

• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing clients excellent service, always striving to make CNOB “A Better Place to Be”
• Supervision and growth of the nCino/Salesforce.com Administrators Team.
• Serve as the internal Subject Matter Expert on nCino/Salesforce.com and its uses within the banking industry.
• Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
• Design, document, build, test, and deploy enhancements to nCino custom objects, page layouts, workflows, alerts, reports, and complex dashboards as needed by end users.
• Maintain user roles and profiles, security settings, access settings etc.
• Manage the loan life cycle within the nCino/Salesforce.com platform and introduce best practices.
• Develop and maintain processes, features and functionality to continuously improve data quality, process integrity and productivity with the assistance of the end users.
• Partner with Commercial Lending, Credit Administration and other business users to identify opportunities for improved business results.
• Monitor user adoption and respond as needed to improve adoption rates through additional training, communication, system modification or other resources in conjunction with the nCino Business Systems Analyst.
• Develop a change management program to ensure effective implementation of new releases and updates in conjunction with the nCino Business Systems Analyst.
• Partner with business users and the nCino Business Systems Analyst to identify management reporting needs; design and maintain necessary reports, dashboards and associated documentation.
• Work with key business stakeholders and IT to ensure successful product roll outs and releases.
• Manage day to day user provisioning and permission management.

Senior nCino/Salesforce Administrator

• Liaise with leadership from all of our departments as well as subject matter experts to analyze, create, and implement new processes or automate existing ones
• Work with custom objects / Apex development
• Ensure basic administrative functions like user account maintenance, reports and dashboards, workflows, and other routine tasks
• Manage data feeds and other integrations

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Senior nCino/Salesforce Administrator

Junior Salesforce Administrator – Temporary Position