Salesforce Administrator

• Maintain, configure, and enhance Salesforce instances, including user account management, profiles, roles, permissions, and workflows.
• Ensure optimal system performance by performing regular audits, data integrity checks, and troubleshooting.
• Create and update reports, dashboards, and custom fields to provide actionable insights.
• Manage Salesforce automation tools.
• Lead customization and implementation projects in collaboration with cross-functional teams.
• Provide training and technical support for Salesforce users, ensuring adoption and proficiency.
• Act as a liaison between stakeholders and technical teams to gather requirements and deliver tailored solutions.
• Oversee data imports, exports, and deduplication processes to maintain accurate and clean data.
• Implement and monitor data security measures, ensuring compliance with company policies and industry standards.
• Stay updated on Salesforce releases and new features, recommending enhancements to improve system usability.

Senior Salesforce Administrator

• Own and lead the RMI Salesforce ecosystem in partnership with our Development, Corporate Engagement and Influence Teams.
• Provide technical and strategic leadership for Salesforce, Marketing Cloud, and Salesforce integrations.
• Serve as a cross-functional technical leader, driving CRM strategy, system optimization, data integrity, process improvement, and Salesforce integration architecture.
• Support portfolio level goals in line with internal client team norms and operational plans for relationship and pipeline management.
• Lead end-to-end project management for all Salesforce enhancements.
• Drive Salesforce adoption, data quality improvements, data enhancement, and business process optimization.
• Develop documentation, business processes, best practices, and user training programs.
• Oversee platform maintenance, releases, storage management, and license optimization.
• Ensure system reliability, data integrity, and security.
• Manage vendor relationships and contracts related to Salesforce and connected tools.
• Design and maintain internal CRM dashboards and reports to support fundraising, communications, programs, and operations.
• Own Salesforce integration strategy and manage integration development resources.

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Senior Salesforce Administrator

Salesforce Administrator