Account Manager

• Own and develop relationships with large end-user accounts in Algeria, including public sector, large enterprises, and key strategic customers
• Demonstrate a strong understanding of local market dynamics, including competition, pricing practices, tender processes, decision cycles, and influencers
• Anticipate market trends, customer needs, and competitive moves to proactively position HP solutions
• Develop and execute comprehensive strategic account plans for key clients, aligning their business goals with the organization's offerings
• Utilizes margin management techniques and engages with partners to improve win rates and solution delivery
• Anticipates client needs and facilitates solution development in collaboration with internal and external stakeholders
• Defines and pursues joint growth opportunities with partners leveraging the organization’s portfolio
• Anticipates and addresses potential risks to client relationships, implementing strategies to mitigate negative impacts
• Leads contract renewal negotiations, manages pricing discussions and secures contract extensions while ensuring favorable terms for both parties
• Analyzes account performance data, tracks key performance indicators, and provides data-driven insights to clients for continual improvement
• Stays updated with industry trends, market shifts, and competitive landscape, sharing insights and recommendations with clients
• Provides guidance and mentorship to junior account managers, assisting in their development and growth within the organization

End User Account Manager

Account Executive

• Efficiently handle a large number of calls, ensuring a high level of service
• Proactively provide in-depth details about our electric bikes, arrange appointments and manage deliveries
• Address customer concerns and objections diligently, ensuring their satisfaction and trust in our services
• Use proven selling techniques to turn potential customers into loyal clients

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End User Account Manager

Sales Representative, French Speaker