Risk

• Define and implement comprehensive risk strategies to mitigate fraud risks across the platform and user base.
• Enhance detection scopes for key risk areas such as ATO, credit card fraud, and emerging scam patterns.
• Support new business initiatives and product launches with tailored risk strategies and controls.
• Continuously improve risk strategy governance in partnership with engineering teams to optimize risk detection and prevention.
• Monitor and report on critical risk KPIs, to maximize the protection and minimizing the loss.
• Oversee risk strategy management and ensure the quality and stability.
• Optimize risk cost efficiency, such as vendor cost management and risk strategy management efficiency.
• Provide full support to transaction screening and monitoring and other Compliance requirements through project management and innovation.
• Lead strategy initiatives for transaction screening and monitoring optimization, reducing rule complexity while maintaining compliance effectiveness.
• Collaborate closely with Compliance teams to explore and support new business scenarios, ensuring risk controls align with regulatory expectations.
• Lead and manage the risk strategy team, driving organizational changes and management approaches to support business growth.
• Foster a culture of agility and responsiveness within the team to meet evolving risk challenges and high-pressure demands.
• Identify areas for improvement in team structure and processes, implementing changes to enhance efficiency and scalability.
• Leverage advanced technologies, including AI and LLMs, to automate and enhance risk detection and prevention workflows.
• Pilot and scale new risk tools and methodologies, ensuring alignment with business objectives and regulatory standards.

Lead Risk Strategy

• Review and analyze complex situations, pattern of fraudulent and suspicious trends, measuring impact of those trends in order to find solutions of mitigating and preventing fraudulent activities.
• Documents investigations comprehensively and maintain high levels of confidentiality while conducting investigations.
• Train and mentor newly hired agents, creating individual upskilling plans for them, ensuring to create appropriate training materials.
• Analyze fraud pattern, create models and update existing ones to tackle ever changing fraud vectors.
• Provide solutions that will help mitigate and prevent fraudulent activities.
• Work with stakeholders to report trend and system loopholes and initiates enhancement, preventive measures.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Fraud and Risk Specialist

• Establish policies, standards, and procedures to ensure consistency and alignment of operational risk management across the organization
• Influence and guide businesses in risk-related decision-making
• Oversee the development and implementation of risk monitoring programs
• Lead the reporting and presentation of operational risk status, trends, and key developments to the board, regulators, and other key stakeholders
• Stay informed of regulatory changes
• Support internal and external audits and regulatory examinations
• Engage with key stakeholders to ensure integration of operational risk management practices
• Leverage technology and innovation for continued enhancement of risk management processes
• Inspire people with a compelling and aspirational future vision
• Appropriately assess risk when business decisions are made.

Risk jobs in Singapore

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Lead Risk Strategy

Fraud and Risk Specialist

Country Operational Risk Management Head, Director