Risk

• Support mapping, documentation and review of internal processes;
• Assist in organizing and updating policies, standards and procedures;
• Contribute to standardization initiatives and process/flow improvements.
• Support the collection and organization of data for reports and dashboards;
• Assist in monitoring area indicators (KPIs);
• Contribute with basic analyses to track activities.
• Support verification and organization of internal controls;
• Assist in preparing materials for internal and external audits;
• Contribute to compliance with applicable policies and regulations.
• Assist with access and profile control routines;
• Support the organization of supplier and contract-related information;
• Contribute to tracking requests and initiatives within the area.

Junior Process Analyst – Governance

• Irá atuar no Gerenciamento de Incidentes e Requisição abertos na ferramenta de ITSM;
• Monitorar as filas de atendimento realizando o Ticket Audit e Review;
• Realizar os Comitês de Incidentes e Requisição e responsável pelo envio de ATA;
• Realizar melhorias e atualização no catálogo de serviços e grupos solucionadores de incidentes e requisição;
• Manter o documento de processo atualizado e realizar criação de IOPs do processo;
• Realizar revisões de SLA e implantar melhorias;
• Construir, atualizar e analisar Indicadores das áreas da T.I com base nos tickets abertos na ferramenta de ITSM;

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Junior Process Analyst – Governance

Analista de Governança de TI