Revenue Operations

• Owning the daily intelligence briefing: consolidating pipeline activity, rep performance, and risk signals across all data sources into a single morning view so leadership starts every day operating from insight, not assembly.
• Identifying and flagging pipeline anomalies, at-risk deals, and high-priority entrants with enough context for leadership to act rather than investigate.
• Monitoring SLA and timeline adherence by rep and by segment, surfacing drift before it compounds.
• Translating departmental goals into projects, plans, and measurable outcomes.
• Building and maintaining the processes and SOPs that allow the department to operate without the Head of Revenue Operations serving as the system of record.
• Preparing leadership for rep 1:1s and deal reviews with deal-level context so coaching time is spent on strategy, not status reconstruction.
• Supporting the development and refinement of outbound and channel messaging across all segments and lead sources, including industry and persona analysis as requested.
• Tracking special projects and priorities for the Head of Revenue Operations using project management tooling.
• Acting as the voice of the Head of Revenue Operations in internal meetings when needed.

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Chief of Staff – Revenue Operations