Quality Specialist

• Perform quality control review of all work products and deliverables to meet the QASP standard of 98% accuracy, including correct grammar, punctuation, spelling, and formatting appropriate for the intended audience.
• Develop plans and programs for achieving and maintaining product and service quality throughout the deliverable life cycle.
• Support End-to-End testing and UAT for Veteran and Family Member Program (VFMP) Modernization projects, including UAT Plans, test cases, test scenarios, End-to-End Test Plans, test schedules, and tester training.
• Maintain a Production Defect and Issue Tracker logging all opened and closed defects and issues, including detailed descriptions, dates, owners, next steps, and required escalations.
• Monitor operations to prevent the production of defects and verify adherence to quality plans and requirements.
• Analyze and investigate adverse quality trends or conditions and initiate corrective action, including firm commitments for changes needed to meet standards.
• Develop and apply performance metrics to monitor program status, and analyze metrics to make recommendations for improvement.
• Validate that automation and modernization tools meet 100% of agreed business requirements during User Acceptance Testing prior to deployment.

Quality Management Specialist ensuring contract deliverables meet quality standards

Quality Management Specialist

Quality Management Specialist reviewing contract deliverables for quality assurance controlling adherence to quality standards. Supporting UAT and driving corrective actions on adverse quality trends.

• Serve as Vaya’s RHTP QAPI point of contact and manage & coordinate the development and implementation of internal QAPI activities and implementation of QAPI initiatives.
• Manage and coordinate the development and implementation of internal Quality Assurance Performance Improvement (QAPI) activities and implementation of Hub and/or governing board QAPI initiatives.
• Develop, implement, and evaluate QAPI processes and procedures to monitor and ensure the quality and timeliness of contracted Hub functions.
• Develop and implement stakeholder feedback tools. Gather reports from responsible individuals and other key staff; facilitate QI activities; and compile regular reporting for bi-directional flow of information among the Hub and governance body.
• Conduct regular review and analysis of quality and performance measures, surveys and assessments, incidents, and other data sources to identify quality and performance deficits.
• Design and implement Performance Improvement Projects (PIPs) and other QAPI processes to identify and address quality and performance issues.
• Provide support for the Hub to identify, aggregate, and report barriers to the governance body.
• Develop and strengthen processes to ensure compliance with and timeliness for required reporting, assessments and surveys, and other data submissions, and other required data submissions and reporting tools.
• Provide support as needed for Hub team members to develop and implement data collection tools and procedures to ensure all program requirements are met to support tracking, monitoring, reporting, and to evaluate and ensure the quality of Hub services and functions.
• Assist and support ongoing and ad hoc QAPI responsibilities of the Quality Management department.

Quality Improvement Specialist managing QAPI activities for Vaya Health

Quality Improvement Specialist

Quality Improvement Specialist managing QAPI activities for Vaya Health, ensuring quality assurance and improvement initiatives. Collaborating with teams to fulfill program requirements and support quality of services.

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Quality Management Specialist

Quality Improvement Specialist