Quality Specialist

• Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications
• Use quality monitoring data management system to compile and track performance at team and individual level
• Identify coaching needs and communicate needs to Management and Training Department
• Prepare and analyze internal and external quality reports for management staff review
• Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management
• Provide feedback to sales team leaders and senior leadership
• Create and maintain standardized workflows and procedures
• Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
• Other applicable duties as assigned

Quality Enablement Specialist working on quality assurance processes for B2B sales team

Quality & Enablement Specialist

Quality Enablement Specialist at MarketStar ensuring professionalism and quality in B2B sales operations. Collaborating to develop processes, provide coaching, and enhance training materials for effective results.

• Lead and organize training for all Quality Specialists on audit processes, procedures, and tools.
• Conduct complex audits and verifying quality standards for selected inquiries and make decisions whether discrepant information meets BCBSA and FEP audit requirements, state, and federal mandates.
• Provide second-level support on escalated issues and audit findings.
• Collaborate with team members, OCLD, and management to identify training gaps and business needs and implement actions while partnering to address these issues.
• Review, evaluate, and provide feedback on trainees’ audits and learning processes.
• Act as a consultant with external departments to help resolve high-impact business issues by recommending action plans related to quality assurance.
• Assist the Data Reporting Analyst in collecting data and providing analyses for various issues across the department and other functional areas.
• Foster a training and auditing culture that values diversity of thought, leveraging team member strengths to achieve team goals.
• Assist with external audits and lead special projects.
• Perform other duties as assigned.

Quality Specialist III ensuring compliance and conducting complex audits at Premera.

Quality Specialist III

Quality Specialist III role at Premera focusing on compliance, quality assurance, and auditing within healthcare services.

Quality Specialist jobs in Utah

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Quality & Enablement Specialist

Quality Specialist III