Quality Control

• Perform quality control checks on DMCS functions including Loan Intake, Mail Intake, National Payment Center, Back Office and the Correspondence Team
• Verify template usage and populated data
• Perform administrative functions supporting appeal processing
• Maintain and update databases, scorecards, reports, and documents with a high degree of accuracy
• Identify and immediately escalate correspondence when warranted
• Assist with decision notifications and borrower correspondence
• Maintain current knowledge of federal regulations, policies, and processing procedures related to student financial aid
• Exercise appropriate judgment with confidential information
• Perform other functions requested by management within the scope of the role or provide occasional lower-level support as business needs require
• Type or generate letters and other documents
• Participate in calibration meetings

Quality Control reviewer supporting federal student-loan collection services for Coast Professional

Quality Control reviewer supporting Coast Professional’s federal student-loan collection services. Reviewing data, correspondence, appeals, and operational processes for accuracy and compliance.

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Quality Control