QA Engineer

• Lead and oversee a team of Quality Assurance Analysts, ensuring effective execution of benefit configuration testing, validation, and audit activities.
• Ensure accurate and timely completion of complex quality assurance for new client implementations, benefit changes, and ongoing maintenance across all lines of business.
• Establish and enforce quality assurance standards, procedures, and audit methodologies, ensuring compliance with internal requirements.
• Provide oversight on root cause analysis, issue resolution, and corrective action planning, ensuring issues are identified, tracked, and resolved effectively by partnering with Issue Management Team.
• Collaborate cross-functionally to drive process improvement, automation, and scalable initiatives to enhance efficiency, reduce risk, and improve testing outcomes.
• Oversee development and maintenance of training materials, job aids, and standard operating procedures, ensuring consistency across the team.
• Support and lead client interactions, including presentations, audits, implementations, and RFP responses related to quality assurance practices.
• Ensure effective use of workflow management, issue tracking, and reporting tools to support visibility, accountability, and performance tracking.
• Lead and inspire high-performing teams by providing strategic direction, aligning talent and resources with organizational goals, and driving operational excellence across key initiatives.
• Other duties as assigned.

Senior Manager, Quality Assurance, Benefit Configuration

• The Quality Assurance Tester is part of inMusic's Quality Assurance department and reports directly to the Quality Assurance Resources Manager. This role tests assigned products before public release to ensure all portions of the product's quality and reliability.

Quality Assurance Tester

• Lead and support end-to-end (E2E) testing across the SAT Account Management platform and its upstream and downstream partner systems
• Build a clear understanding of the end-to-end workflow for each testing event by partnering with subject matter experts and reviewing available documentation, system flows, and user stories
• Define and document the test scenarios needed to validate the Account Management portion of the overall E2E process
• Review proposed test coverage with stakeholders to ensure scenarios are complete, accurate, and aligned with business intent
• Coordinate and create test data required for execution, including collaboration with upstream and downstream partner teams
• Prepare for test execution by learning the relevant user interfaces, batch jobs, APIs, and Account Management data structures involved in each flow
• Support test environment readiness by tracking dependencies, identifying gaps, and helping teams stay aligned ahead of execution
• Execute tests across multiple applications and dependent platforms, validate outcomes, and clearly document results
• Investigate and troubleshoot issues encountered during testing using SQL, Postman, AutoSys, and other diagnostic tools, as needed
• Identify, log, and track defects, and partner with development teams to support timely analysis and resolution
• Contribute to the ongoing improvement of testing processes, standards, templates, and governance practices

Senior Integration Test Analyst

• Test assigned stories for acceptance criteria and regression testing while utilizing a continuous “test to break it” approach
• Participate in Sprint ceremonies based upon assigned initiatives
• Participate in QA Community of Practice
• Consider automation and work with sister teams to help implement, test and communicate updated scripts
• Perform overall risk analysis for assigned testing stories
• Escalate barriers to completion to Manager
• Creation of dashboard and documentation necessary as required by the testing scope of requested initiatives
• Manage internal and external customer expectations and other Navitus stakeholder expectations
• Assume accountability for providing & improving quality testing metrics associated with projects, portfolios and IT departments
• Other duties as assigned

• Communicate project status and escalate issues for improved workflow efficiency
• Collaborate with engineers on system enhancements to create workflow automation
• Become subject matter expert on department standards and processes
• Enhance test plans to ensure application functionality meets original requirements
• Support business application systems and maintain plan data integrity
• Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.
• Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval
• Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products.
• Ensures the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings.

Pharmacy Benefits QA Analyst

• Serve as the quality lead and subject matter expert for critical global suppliers of GMP raw materials
• Own the end-to-end quality oversight of assigned suppliers—from onboarding through ongoing performance monitoring to disengagement
• Act as the primary quality contact for internal stakeholders, supporting issue resolution, supplier strategy, and cross-functional initiatives
• Perform proactive quality management of suppliers, ensuring compliance with global regulatory standards
• Review and approve quality documentation
• Participate in and/or lead supplier audits and collaborate with internal and external partners
• Prepare Amgen sites and suppliers for audits and inspections
• Identify and mitigate risks at the supplier and/or escalate to management
• Drive audit commitments to completion.
• Act as a key quality partner to External Supply, Manufacturing, Supply Chain, Material Sciences, Engineering Technical Authority (ETA), Process Development and other internal functions.
• Take the lead and/or participate in cross-functional initiatives and continuous improvement projects.

Senior QA Manager – External Supply Quality, Supplier Quality Management

• Support the PEC Training and QA Manager in developing the Quality Assurance (QA) program for our Patient Engagement Center (PEC).
• Evaluate patient interactions, collect and analyze data to improve processes and protocols within the contact center.
• Identify coaching opportunities and support PEC Managers in helping Patient Engagement Advocates improve their skills.
• Monitor and conduct evaluations of interactions to assess the quality of service and identify strengths and areas for improvement in Advocate performance.
• Support the “nesting” program when Advocates graduate training and begin handling interactions through more robust call monitoring.
• Participate in cross-functional collaborations with other Ivy departments to ensure process alignment among the PEC, front office, and clinic teams.
• Observe daily operations of the contact center and lead interaction quality calibrations to identify skill gaps and necessary training program improvements.
• Help to improve PEC KPIs by sharing performance trends, areas of concern, and opportunities for improvement with Advocates and PEC management.

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Senior Manager, Quality Assurance, Benefit Configuration

Quality Assurance Tester

Senior Integration Test Analyst

Quality Assurance Tester

Pharmacy Benefits QA Analyst

Senior QA Manager – External Supply Quality, Supplier Quality Management

Patient Engagement Center QA Analyst