QA Engineer

• Perform manual functional and integration testing of web applications and internal products.
• Test marketing landing pages with complex business logic and integrations.
• Test multi-channel customer communication products across email, web-push, app-push, SMS, and in-app channels.
• Validate integrations with internal company services and external systems.
• Create and maintain test plans and test documentation based on business and technical requirements.
• Detect, document, reproduce, and track defects.
• Analyze logs, troubleshoot issues, and support incident investigations together with development teams.

Senior QA Manual Engineer

• Responsible for ensuring the quality and accuracy of all documentation which should be completed every day prior to the client's upcoming appointment.
• Review and audit documents and patient records (e.g. LOCUS/CASII, Treatment Plan, Progress Notes, etc.) to ensure completeness, accuracy, and compliance with all relevant information and guidelines
• Identify areas where documentation is incomplete or inaccurate and work with the staff to correct any issues
• Help develop QA Processes for other teams
• Lead or support coaching sessions and training programs to newly hired therapists in the QA documentation process as needed.

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Senior QA Manual Engineer

QA & Documentation Specialist