QA Engineer

• Auditing Processes & Data Integrity
• Engage with confidential and sensitive data for learners, faculty, and staff with the highest level of ethics, integrity, and data security
• Audit outcomes of processes to verify accuracy and highlight areas for refinement
• Apply analytical and problem-solving skills to identify, triage, investigate, and escalate process or data integrity concerns
• Perform audits of large data sets from multiple departments to ensure compliance, affirm data quality, and maintain accreditation standards
• Engage in critical analysis and decision-making to evaluate identified inconsistencies, investigate related issues, and assess potential future impacts
• Assist with data collection, pattern identification, and process improvement through embedded collaboration
• Develop subject matter expertise in processes spanning diverse departments
• Remain informed regarding policies and procedures tied to accreditation standards, applicable guidelines, and best practices to help ensure compliance
• Deliver stakeholder support according to SNHU Core Values
• Adjust between multiple projects and tasks, ensuring efficiency and focus
• Other duties and responsibilities as assigned

Quality Assurance Coordinator

• Lead and oversee a team of Quality Assurance Analysts, ensuring effective execution of benefit configuration testing, validation, and audit activities.
• Ensure accurate and timely completion of complex quality assurance for new client implementations, benefit changes, and ongoing maintenance across all lines of business.
• Establish and enforce quality assurance standards, procedures, and audit methodologies, ensuring compliance with internal requirements.
• Provide oversight on root cause analysis, issue resolution, and corrective action planning, ensuring issues are identified, tracked, and resolved effectively by partnering with Issue Management Team.
• Collaborate cross-functionally to drive process improvement, automation, and scalable initiatives to enhance efficiency, reduce risk, and improve testing outcomes.
• Oversee development and maintenance of training materials, job aids, and standard operating procedures, ensuring consistency across the team.
• Support and lead client interactions, including presentations, audits, implementations, and RFP responses related to quality assurance practices.
• Ensure effective use of workflow management, issue tracking, and reporting tools to support visibility, accountability, and performance tracking.
• Lead and inspire high-performing teams by providing strategic direction, aligning talent and resources with organizational goals, and driving operational excellence across key initiatives.
• Other duties as assigned.

Senior Manager, Quality Assurance, Benefit Configuration

• Test assigned stories for acceptance criteria and regression testing while utilizing a continuous “test to break it” approach
• Participate in Sprint ceremonies based upon assigned initiatives
• Participate in QA Community of Practice
• Consider automation and work with sister teams to help implement, test and communicate updated scripts
• Perform overall risk analysis for assigned testing stories
• Escalate barriers to completion to Manager
• Creation of dashboard and documentation necessary as required by the testing scope of requested initiatives
• Manage internal and external customer expectations and other Navitus stakeholder expectations
• Assume accountability for providing & improving quality testing metrics associated with projects, portfolios and IT departments
• Other duties as assigned

Quality Assurance Tester

• review calls, correspondence, and database entries to ensure that each team member's performance meets Knowtion Health quality standards
• recommend additional training to Service Delivery when performance review indicates it is needed
• conduct routine and targeted quality audits on RCM tasks such as claim submission, denial management, account resolution, and payment posting
• perform root cause analysis on errors and recurring issues to help reduce rework and improve productivity
• prepare professional review documents analyzing each team member's verbal, written and database proficiency
• demonstrate expertise with Artiva QA review encounters and KTech IQC applications as necessary to review accounts thoroughly
• identify and communicate patterns and trends in team member work to recommend additional training to help the team members meet or exceed quality standards established by Knowtion Health
• provide 1:1 training opportunity to impart knowledge & experience, evaluate skills, guide, mentor, direct, and train internal employees to become confident and proficient in their roles and help them achieve LOB specific certification
• administer current training material and courses

Specialist I, QA and Learning

• Provide support, training and education to process servers that are underperforming based on key metrics
• Create positive and engaging server experience for all underperforming process servers:
• Communicate directly with process servers providing coaching and meaningful feedback
• Field all questions from process servers and resolve blockers
• Ensure process servers understand expectations and the timeframe in which they need to adjust.
• Set clear expectations for underperforming servers
• Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
• Hold Servers accountable to directly impact performance
• Track and communicate all blockers to the leadership team
• Work closely with the recruiting department when additional coverage is needed

Quality Assurance Specialist

• Develop, manage, and execute comprehensive test plans for projects across multiple lines of business.
• Analyze project requirements to define testing scope, strategies, and resource needs.
• Coordinate all testing roles and responsibilities within project teams, ensuring alignment with project timelines and objectives.
• Oversee the execution of test scripts, validate results, and track defects or issues to resolution.
• Mentor, train, and guide test team members in test methodology, best practices, and tools.
• Organize and lead test status meetings; communicate progress, risks, and results to project stakeholders.
• Utilize test management tools to document testing coverage, results, and performance baselines.
• Collaborate with project managers, developers, and business analysts to mitigate testing risks and improve overall project quality.
• Recommend process improvements for test planning, execution, and automation to enhance efficiency and quality.
• Stay current with emerging testing technologies, methodologies, and industry standards.

Enterprise Quality Assurance Test Lead

• Work headquarters as the F-5 program.
• Ensures contract performance conforms to established standards and Government agency guidelines, guaranteeing lasting customer satisfaction.
• Manage/supervise and provide training to site level Quality Managers and quality representatives.
• Ensure adherence to and compliance with established company quality policies, practices, standard operating procedures (SOP), government regulations, and ground operating procedures (GOP).
• Interpret technical direction from aviation maintenance manuals and directives and administer policies, processes, and procedures that affect Company Functional Departments and Programs.
• Advise operating units on quality control standards, and opportunities for improvement.
• Conduct Quality Management System Audits, and write detailed quality reports relating to quality requirement compliance, findings, and defect reports.
• Enter data tracking information into excel spreadsheets, interpret collected data, implement and monitor data tracking and trending, and have an understanding of the information provided through analysis of trended data.
• Ensure prompt initiation and oversight of any suspected negative trends and conduct investigations and collect/trend the associated systemic data.
• Analyze inspection processes, and mechanisms and conduct quality assurance reviews.
• Adapt quickly to a rapidly changing environment to meet customer needs.
• Provide response to customer concerns and findings, and track corrective actions taken in response to internal and customer audit findings.
• Monitor quality deficiencies and coordinate corrective actions.
• Ensure that corrective measures meet acceptable reliability standards and that documentation is compliant with requirements.
• Provide oversight for the development and maintenance of quality programs, processes, and procedures that ensure compliance with policies and that the performance and quality of services conform to established standards and agency guidelines.
• Maintain awareness of regulatory changes and disseminate safety-related bulletins, technical changes and literature to work site personnel.
• Responsible for investigating mishaps and injuries and overseeing technical library.
• Provide assistance as required to ensure the Quality Management System, programs, policies, and procedures are maintained and reviewed, and updated as required.
• May be required to assist with planning, scheduling and projecting maintenance operations to meet contractual requirements.
• Assist with planning sequence of scheduled maintenance for the program.
• Assist with identifying and tracking critical path for aircraft scheduled maintenance and high time replacements.

Quality Assurance Manager – F5 Adversary Program

• The Director of Claims Quality leads the design, execution, and continuous improvement of the organization’s claims quality assurance program.
• This role partners cross-functionally with Claims Leadership, Training, Data & Analytics, and IT to enhance claims performance, elevate customer experience, ensure regulatory compliance, and reduce leakage.
• The Director drives data-informed strategies, builds high-performing teams, and embeds a culture of quality, accountability, and operational excellence across the claims organization.

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