Project Manager

• Define project scope, objectives, deliverables, and timelines in collaboration with the client and internal teams.
• Develop and maintain a project plan for each client engagement, covering all phases from onboarding through go-live and post-deployment.
• Assign tasks to Technical Implementation Specialists based on complexity, priority, and team capacity.
• Monitor project progress against milestones and proactively adjust plans when risks or delays are identified.
• Chair project kick-off meetings, progress reviews, and go-live readiness checks.
• Define and document the agreed project scope for each client engagement.
• Evaluate and assess requests for changes to scope, timeline, or deliverables raised by clients or internal teams.
• Issue and manage Change Requests (CRs) in accordance with company processes, including effort estimation, client approval, and tracking.
• Ensure that out-of-scope work is properly captured, quoted, and approved before execution.
• Serve as the primary point of contact for clients on all strategic and contractual matters throughout the project lifecycle.
• Conduct regular client meetings to communicate project status, manage expectations, and secure approvals.
• Build and maintain strong client relationships to support long-term account health and satisfaction.
• Facilitate advisory discussions with clients on Xilnex product best practices and integration strategy.
• Obtain client sign-offs on key project milestones, scope changes, and final deliverables.
• Coordinate and direct the Technical Implementation Specialist team to ensure tasks are executed on time and to the required standard.
• Liaise with the Implementation Team Leader on task allocation, capacity, and SLA adherence.
• Coordinate with Engineering and Product teams on complex integration deliverables, bug fixes, and enhancement requests.
• Coordinate with the Sales team on new project intake, handover from presales, and upsell opportunities.
• Ensure the right resources — people, hardware, access, and documentation — are available for each project phase.
• Identify, log, and actively manage project risks and issues throughout the engagement.
• Escalate unresolved issues impacting delivery timelines, scope, or client relationships to the L3 PM or Team Leader with a clear summary and recommended action.
• Develop and implement mitigation plans to minimise the impact of identified risks.
• Monitor SLA adherence across the team and intervene when thresholds are at risk of being breached.
• Define the scope and requirements for standard third-party integrations in collaboration with the client and Engineering teams.
• Coordinate UAT/SIT activities — aligning client, implementation, and engineering stakeholders.
• Review and approve integration specifications and change requests before implementation begins.
• Monitor integration delivery timelines and escalate delays or technical blockers to the relevant teams.
• Oversee the project tracker to ensure all tasks, statuses, outcomes, and follow-up actions are recorded accurately and consistently by the team.
• Generate and present project status reports to clients and senior management, covering progress, risks, issues, and upcoming milestones.
• Conduct post-implementation reviews to capture lessons learned, project outcomes, and recommendations for continuous improvement.
• Relay structured client feedback received from the implementation team to the Product team for product improvement.
• Ensure project documentation — including scope documents, meeting minutes, sign-off records, and post-deployment handover notes — is produced, maintained, and filed throughout the project lifecycle.
• Oversee knowledge transfer from the project team to the client and to the support/account management team at project close.
• Ensure a clean handover from project delivery to ongoing support, with all relevant documentation and outstanding items captured.
• Guide and support L1 Project Coordinators assigned to their projects.
• Review L1 tracker entries, meeting notes, and client communications before distribution.
• Provide constructive feedback to develop L1 capabilities over time.

• Lead the end-to-end delivery of large-scale soluble coffee manufacturing projects from FEL through engineering, procurement, construction, commissioning, start-up, and handover, ensuring safe execution, cost control, schedule adherence, and successful operational readiness.
• Lead overall project planning, governance, execution, and reporting.
• Manage engineering, procurement, construction, commissioning, and start-up activities.
• Coordinate EPC/EPCM contractors, equipment suppliers, consultants, and project stakeholders.
• Ensure compliance with EHS, quality, food safety, and company standards.
• Manage project scope, budget, schedule, risks, and change control.
• Coordinate brownfield execution activities with plant operations to minimize disruption.
• Lead design reviews, HAZOP studies, operational readiness, and commissioning programs.
• Drive contractor performance, project controls, and timely decision-making.
• Provide regular project updates to senior leadership and steering committees.
• Ensure successful handover to operations and achievement of business objectives.

Senior Project Manager, Soluble Coffee

• Support daily operations across multiple internal projects and internal operations for delivery team.
• Track project progress, follow up on tasks, and ensure timely updates.
• Prepare and maintain project documentation (meeting minutes, reports, trackers).
• Coordinate meetings (scheduling, agenda preparation, and follow-ups).
• Support resource booking, timesheet tracking, and data updates in project systems.
• Monitor and update internal project reports (e.g. outstanding reports, status updates).
• Support the deployment and rollout of project management tools within the team.
• Assist in testing features, preparing documentation, and validating processes.
• Create simple user guides, SOPs, and instruction materials.
• Support internal users during system rollout and go-live.
• Collect feedback, track issues, and support continuous improvement.
• Develop and refine SOPs and internal guidelines.
• Improve clarity and usability of project documentation.
• Identify process gaps and suggest improvements.
• Support creation of training materials or internal learning content.

Project Administrator Intern

• Scope, plan, schedule, and drive software projects to delivery on time and within budget, ensuring risks and dependencies are surfaced early.
• Act as the team's Scrum Master by running sprint planning, daily standups, reviews, and retrospectives while actively removing technical blockers.
• Groom backlogs and write Jira tickets for engineering, design, and QA teams with clear, well-scoped acceptance criteria.
• Architect and maintain advanced Jira automations to eliminate manual overhead.
• Establish clear Jira dashboards and reporting mechanisms to provide transparency into team velocity, progress, and operational bottlenecks.
• Coordinate directly across technical and creative roles, translating technical details into commercial context for business stakeholders.
• Optimize engineering delivery frameworks utilizing AI tools and Model Context Protocol (MCP) to automate repetitive coordination and reporting tasks.
• Maintain complete workflow traceability by connecting Atlassian (Jira, Confluence) with GitHub branches, pull requests, and releases.

• Receive and analyze requests related to AI, automation, and productivity improvement from internal teams.
• Deeply understand business processes, workflows, and operational challenges across departments (e.g. Operations, Marketing, Sales, Finance, HR, PM, etc.).
• Identify inefficiencies, bottlenecks, repetitive tasks, and opportunities where AI or automation can add value
• Work closely with team members, team leads, and department heads to gather insights, clarify pain points, and validate requirements.
• Facilitate workshops, interviews, or working sessions to map current-state and future-state workflows.
• Document business requirements, workflows, user journeys, and success metrics in a clear and structured way.
• Translate business needs into well-defined problem statements, use cases, and functional requirements for AI/Automation teams.
• Collaborate with AI/Automation engineers to assess feasibility, complexity, risks, and expected impact.
• Own end-to-end project management for AI/Automation initiatives, from discovery to delivery.
• Define project scope, milestones, releases, timelines, and dependencies.
• Manage priorities across multiple projects and ensure alignment with business goals.
• Coordinate internal communication, progress updates, and release planning.
• Ensure delivered solutions (tools, pipelines, automations, internal systems, etc.) meet business expectations and drive measurable productivity gains.
• Track project outcomes and measure impact (time saved, cost reduction, productivity improvement, quality improvement, etc.).
• Support change management, documentation, and internal adoption of new tools or automated workflows.
• Continuously identify new AI/automation opportunities across the organization.

AI & Automation Project Manager

• Lead the planning, execution, monitoring, and closeout of cross-functional projects that support internal customers' strategic goals and business objectives.
• Identify, assess, and proactively manage project risks, partnering with internal stakeholders and external suppliers to develop and implement effective mitigation strategies.
• Track project timelines, milestones, and deliverables using project management tools (e.g., Wrike), ensuring projects are completed on time, within scope, and aligned with expectations.
• Conduct root cause analyses for issues encountered during project execution and collaborate with functional teams to implement corrective actions and improve overall project performance.
• Manage changes to project scope, schedule, and budget baselines while maintaining clear communication and alignment across all project stakeholders.
• Build and maintain strong working relationships with internal customers and cross-functional partners to understand business needs, priorities, and constraints.
• Facilitate post-project retrospectives to capture lessons learned, drive continuous improvement of PMO practices, and identify opportunities to enhance cross-functional collaboration and execution.
• Analyze project variances and key performance metrics to assess project health, identify trends, and provide actionable insights.
• Develop and deliver comprehensive project status reports, ensuring transparency and timely communication of progress, risks, and key decisions to stakeholders.

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Project Manager

Senior Project Manager, Soluble Coffee

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Project Manager

AI & Automation Project Manager

Project Manager