Program Specialist

• Continuously monitor and review performance of Working Solutions Agents
• Complete research and/or training necessary to understand client’s business and program requirements
• Review top issues and process improvement recommendations
• Analyze trends and identify deviations/exceptions in customer and program patterns
• Investigate root causes and recommend solutions to improve overall program quality in KPIs
• Recommend ways to improve processes, internal tools, documentation, and technology
• Participate in internal and client performance/quality meetings
• Report, summarize, and present feedback efficiently under tight deadlines
• Identify/compare QA evaluation scores and KPIs to look for trends

Program Performance Specialist overseeing performance and quality of Working Solutions Agents

Program Performance Specialist

Program Performance Specialist monitoring performance and quality guidelines for Working Solutions Agents. Focusing on agent engagement and satisfaction while analyzing trends and identifying improvements.

• Responsible for PPS web page and social media and provides support for departmental web pages.
• Build-out, implementation and management of internship opportunities webpage including an application and match-making process.
• Implements and Manages PPS Internship Program
• Oversees PPS undergraduate course support and provides support for departmental courses.
• Oversees PPS budget with the Administrative Manager to ensure funding guidelines are implemented.
• Lead on PPS undergraduate and community facing events and provides support for departmental events.
• Lead on PPS class speaker series including coordinating travel, speakers’ schedules, and speakers’ events, and all PPS programming.
• Liaison to Public Policy Studies Undergraduate Advisory Council.
• Prepares and maintains PPS listserv and provides support for departmental listservs.
• Creation and dissemination of PPS brochures and other media for public consumption and provides support for departmental media.
• Responsible for One Card/GTC purchases within PPS.
• Prepare, process, and closeout procurement orders for PPS.
• Expense Delegate for the PPS faculty and students.
• Handles all reimbursements and requisitions related to PPS department events, faculty, and students.
• Works with Administrative Manager and Administrative Officer to review expenses and budgets within PPS.
• Other assignments as needed by the Administrative Office and/or PPS Directors.

Program Specialist managing administrative functions in Political Science at Vanderbilt University

Program Specialist managing administrative functions for Public Policy Studies Program at Vanderbilt University. Responsible for various administrative duties and supporting departmental courses and events.

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Program Performance Specialist

Program Specialist