Program Specialist

• Continuously monitor and review performance of Working Solutions Agents
• Complete research and/or training necessary to understand client’s business and program requirements
• Review top issues and process improvement recommendations
• Analyze trends and identify deviations/exceptions in customer and program patterns
• Investigate root causes and recommend solutions to improve overall program quality in KPIs
• Recommend ways to improve processes, internal tools, documentation, and technology
• Participate in internal and client performance/quality meetings
• Report, summarize, and present feedback efficiently under tight deadlines
• Identify/compare QA evaluation scores and KPIs to look for trends

Program Performance Specialist overseeing performance and quality of Working Solutions Agents

Program Performance Specialist

Program Performance Specialist monitoring performance and quality guidelines for Working Solutions Agents. Focusing on agent engagement and satisfaction while analyzing trends and identifying improvements.

• Develop and implement a diverse calendar of programs including educational workshops, fitness classes, arts and crafts, cultural events, and social activities.
• Coordinate day-to-day program operations and logistics (e.g., workshops, activities, outreach).
• Onboard new participants, ensure eligibility documentation is complete, and provide ongoing assistance.
• Assist with participant’s registration and annual update of member files.
• Track and report data on program participation, client outcomes, and service delivery.
• Collaborate with staff, volunteers, and community partners to enhance program offerings.
• Facilitate daily activities and provide hands-on support during events.
• Monitor participant engagement and gather feedback to continuously improve programming.
• Ensure all activities are conducted in a safe, respectful, and inclusive manner.
• Maintain accurate records of attendance, program evaluations, and supply inventories.
• Assist with outreach efforts to increase participation and community awareness.
• Support the center’s mission and contribute to a positive, team-oriented work environment.
• Serve as a liaison between the program and other internal departments or external agencies.
• Assist with the preparation of bulletin boards to reflect monthly calendar of activities, and current holidays and activities.
• Maintain an accurate activities log.
• Conduct Customer Surveys of Programming and food service and use feedback for program improvements.

Program Specialist developing and implementing community programs for BronxWorks

Program Specialist at BronxWorks developing diverse community programs for older adults. Coordinating logistics, tracking participation, and enhancing program offerings for community engagement.

• Lead and execute Walmart GM and Fashion program activities across the AME region
• Serve as key liaison between Walmart, suppliers, and internal Bureau Veritas teams
• Monitor program performance across the AME region by monitoring KPIs
• Provide regular internal and client-facing updates, including progress reviews and presentations
• Oversee critical operational processes including Walmart Testing Mailbox management and Retail Link Administration

Program Specialist managing Walmart GM and Fashion program activities

Program Specialist managing Walmart GM and Fashion program activities across the AME region. Liaison between Walmart, suppliers, and internal teams to ensure successful execution.

• AmeriCorps members, titled “RISE Program Specialists”, facilitate a skill-based curriculum to adjudicated youth, ages 12-18, focusing on educational skill development.
• The facilitation of the curriculum occurs in a group setting with youth attending either in-person or virtually.
• AmeriCorps Members may also serve youth on an individual basis, specific to the youth needs.
• As skill development takes time, additional support will be provided to each youth after the completion of the curriculum for up to 6 months.
• Collect and submit school attendance variables to satisfy grant-defined performance measures.
• Attend AmeriCorps National Service events and specific Nebraska Probation training sessions.
• Engage in additional training throughout the service year, including juvenile justice or education conferences and webinars.

AmeriCorps members facilitating educational skill development for adjudicated youth

RISE Program Specialist – Part Time

AmeriCorps members facilitating skill-based curriculum to youth aged 12-18. Providing support and training in educational skills to ensure youth success over a one-year commitment.

• Facilitate a skill-based curriculum to adjudicated youth, ages 12-18, focusing on educational skill development.
• Provide additional support to each youth after the completion of the curriculum for up to 6 months.
• Teach youth educational-based skills—such as goal setting, motivation, organization, study skills, and test-taking strategies—using a pre-written curriculum.
• Host in-person groups at schools, probation offices, or other community sites.

RISE Program Specialist facilitating educational skills curriculum for youth aged 12-18

RISE Program Specialist

RISE Program Specialist facilitating skill-based curriculum to adjudicated youth ages 12-18. Provide support for educational skill development through group and individual settings.

Program Specialist jobs in New York

See all jobs on JobTailor

Program Performance Specialist

Program Specialist

Program Specialist

RISE Program Specialist – Part Time

RISE Program Specialist