Program Specialist

• Serves as the primary point of contact with HQ Program Operations and Country office staff (in English and Spanish) to understand business questions, reporting requirements, and decision-making needs.
• Design and maintain Power BI and Microsoft Fabric dashboards that provide timely, actionable insights tailored to end-user needs.
• Validate report data for accuracy, ensure dashboards reflect correct business needs rules and structures, and maintain documentation for report logic, definitions, filters, and assumptions.
• Develop and deliver training, and job aids (in English and Spanish) to help users navigate and interpret reports.
• Provide ongoing user support in English and Spanish by answering questions, troubleshooting issues, and guiding non-technical staff in data-driven decision-making.
• Assist in system issue triage by reproducing and documenting errors, coordinating with relevant teams, and testing fixes.
• Participate in user acceptance testing (UAT) for system enhancements, providing feedback and supporting release communications.
• Assist with periodic access audits and coordinate with IT on user provisioning for reporting tools.
• Contribute to process mapping, workflow documentation, and light process improvement activities in collaboration with the Director.

Specialist bridging end users and technical solutions in business analytics

Program Business Solutions Specialist

Specialist bridging end users and technical solutions in business analytics and reporting for WWF. Focusing on Power BI, Microsoft Fabric, and supporting Spanish-speaking users.

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Program Business Solutions Specialist