Program Manager

• Map the current state of clinical QA processes across Neko's outpatient clinics, identify gaps against applicable standards, and produce a prioritised remediation roadmap approved by the Global Medical Quality Lead.
• Design and embed a scalable QA program framework suited to Neko's outpatient, preventive health model: audit cadence, data review cycles, and clear accountability for quality metrics at clinic level.
• Build and operationalise a quality data review process: define the key indicators, establish data collection from existing systems, and deliver a recurring dashboard that enables clinical and operational leadership to act on trends.
• Lead at least two cross-functional QA improvement initiatives, working across clinical, operations, and technology teams, with measurable improvement against a defined baseline.
• Develop and maintain quality documentation, including SOPs, audit tools, and training materials, that are accurate, accessible, and actively used by clinic teams.

Quality Program Manager

• Ensure regulatory compliance with global material compliance legislation, such as REACH, RoHS, SVHC, PFAS restrictions, EU Batteries, CA Proposition 65, US TSCA, China RoHS, and others
• Coordinate cross functional teams to develop and implement the material compliance strategy and processes in line with regulatory requirements and internal policies
• Drive continuous process improvements to enhance compliance and reduce risks
• Monitor regulatory developments, assess business impacts, and translate requirements into internal policies and actions
• Manage material and substance data, supplier declarations, compliance assessments, and risk evaluations
• Collaborate with suppliers and cross-functional stakeholders (R&D, Quality, Manufacturing, Legal, Sustainability) to ensure compliance throughout the product lifecycle
• Support supplier qualification, new product development, customer inquiries, audits, and regulatory inspections
• Prepare compliance statements, maintain audit-ready documentation, and contribute to sustainability reporting
• Manage external compliance service providers and facilitate material compliance networks and training activities
• Keep management informed of regulatory changes, risks, and program progress

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Quality Program Manager

Program Manager – Product Material Compliance