Program Manager

• Acts as the primary interface between the customer and the company for managing specific programs
• Works as a member of teams responsible for day-to-day activities of customer accounts
• Coordinates program tracking meetings with the customer and internal team members
• Manages current and planned programs to achieve planned revenue
• Monitors customer satisfaction and resolves issues
• Provides performance reporting for quarterly reviews

Customer Program Manager

• Support the PM in all aspects of program execution, act on behalf of the PM as delegated or during PM absence
• Lead planning and day to day execution of training events, workshops, and exercises across Malaysia, Indonesia, the Philippines, Thailand, Vietnam, and other partner nations
• Lead, coach, and mentor support staff and instructor cadre
• Track the timely submission of contract deliverables
• Coordinate the Operations & Logistics Coordinators
• Support capability assessments, Training Needs Analyses (TNAs), and gap analyses, and help translate findings into training plans and updates to the TIMP and IMS
• Lead Quarterly Program Management Reviews

Deputy Program Manager

• Serve as primary point of contact to DTRA COR, KO, and U.S. Embassies for all SEART activities
• Manage cost, schedule, and performance; ensure on time delivery of all CDRLs
• Oversee planning and execution of training, workshops, and exercises across the region
• Responsible for the supervision of all in-region V2X and Subcontractor staff
• Ensure standards and practices are enforced, and quality of all products and services are maintained
• Assist in recruitment of Subject Matter Experts (SMEs)
• Responsible for adherence to scheduled timelines, milestones, schedules, and administrative requirements
• Responsible for collaborative assessment, development, delivery, and evaluation of chemical security training to SEA partner nations
• Maintain oversight of initial & follow-on assessments and the identification of partner nation training needs
• Manage & coordinate program requests for resources and review of recurring cost and funding reports

• Oversee and plan all sustainability programs
• Report on these programs to support Micron’s Sustainability goals
• Lead programs and sub-programs that grow organizational efficiency and develop execution plans, including Network coordination
• Drive Sustainability Programs, Sustainability Strategy, Roadmap and Execution
• Define and develop the roadmap for short term execution to collaborate on producing long-term Sustainability strategy
• Deep dive into emergent strategies that can support the immediate needs on execution for energy programs
• Integrate ISO50K enterprise certification and its best-known method into indirect/direct emissions execution and strategy
• Monitor, measure, and report the Sustainability Performance against Forecast across the network through regular reports
• Work with the data visibility team to improve data forecast and reporting continuously
• Oversee projects and their sustainability effectiveness, cost savings opportunity against sustainability benefits, performing benchmarking across network projects
• Lead the network effort across 4 environmental sustainability pillars and drive towards best in class
• Ensure data integrity on reporting through data governance
• Partner with external vendors to ensure understanding and implementation of energy efficiency initiatives
• Establish structure and manage program dependencies, prioritize programs, track program achievements and deliverables
• Ensure clarity in goals, clear sense of scopes and responsibilities ownership down to working levels
• Identify potential roadblocks early and develop resolution plans
• Facilitate regular meetings with key collaborators and effectively manage meeting structure to ensure achievement of required outcomes
• Manage key partners and incorporate feedback for ongoing refinement of overall program management
• Coordinate issues related to customer and partner concerns and drive resolution to meet operational objectives

Senior Program Manager, Sustainability Ops

• Act as the primary liaison between customers and the production team.
• Ensure orders are processed accurately and production stays on schedule.
• Troubleshoot issues related to EDI transmissions, production delays, and material shortages.
• Prepare detailed performance metrics, including On-Time Delivery, forecasting accuracy, and yield reports.
• Lead production meetings to relay customer requirements and close "root cause" issues.
• Track project billing and assist senior members with quotes for new products or services.

Customer Program Management Specialist

• Participates as a member of a customer focus team and acts as an interface between customers and the team
• Receives, reviews and monitors status of customer orders
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s)
• Communicates customer requirements and issues in production meetings
• Maintains issues, complaints and corrective action requests for reporting purposes
• Enters data into database ensuring root cause is reached and issue is closed

Customer Program Management Associate

• Serve as the primary point of contact for customer accounts
• Translate high-level customer needs into actionable internal roadmaps
• Act as an internal 'customer advocate'
• Collaborate with the team on day-to-day activities of customer accounts
• Ensure product deliveries are on time and projects/programs stay on schedule
• Develop action plans to address out-of-plan conditions
• Receive and validate customer demand signals, ensuring data integrity before loading into ERP system
• Analyze internal capacity, material availability, and lead times to assess the achievability of customer request dates
• Manage customer account profitability.
• Forecast, plan, and monitor the efficiency and execution of strategies
• Analyze cost variances and price makeup (value add vs. materials)
• Participate in reviewing, developing, and managing contract terms and pricing
• Manage and monitor customer satisfaction through day-to-day activities and formal measures (surveys, self-assessments, complaints)
• Communicate regularly with customers to ensure satisfaction with the company and products
• Coordinate and host program tracking meetings with customers and internal team members
• Ensure ongoing communication and up-to-date progress/status reporting
• Receive and resolve customer issues and complaints
• Monitor the impact of order changes on inventory
• Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews
• Collaborate with cost engineering, finance, and SCM staff to analyze costs and price variances
• Ensure resource allocation and budget management across all projects within the program
• Proactively identify and resolve risks and issues spanning multiple projects, escalating when necessary.

Technical Account Program Manager

• Act as the primary focal point of communication for all assigned projects.
• Manage customer relationships through weekly, monthly, or quarterly reviews to discuss deliveries, commitments, and account progress.
• Respond promptly to customer inquiries and complaints to maximize satisfaction.
• Present information effectively to both internal and external executive management.
• Coordinate engineering, purchasing, planning, and production activities to meet customer requests.
• Monitor all project phases via detailed reports and maintain transparent communication with the client.
• Ensure all necessary documentation is received from customers for successful New Product Introductions (NPI) and engineering changes.
• Ensure the profitability of the assigned program and adhere to contract agreements/Statement of Work (SOW).

• Partner with the Business Office, Production, Procurement, and Planning to build and validate production plans that align with company goals.
• Engage in Master Planning reviews and execute procurement strategies derived from the MRP process.
• Collaborate with the planning team to evaluate customer change requests, assessing both financial impact and operational feasibility.
• Serve as the primary supply chain point of contact for the customer, resolving internal and external conflicts promptly.
• Lead initiatives for continuous improvement and communicate Clear To Build (CTB) and Assurance of Supply (AOS) action plans.

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Customer Program Manager

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