Production Engineer

• Be part of a 24/7 Production Support Team for a Media Supply Chain systems portfolio of on-prem and AWS applications and services
• Serve as a senior technical leader across MSC production systems, with deep understanding of end-to-end business and technical workflows and dependencies
• Maintain a comprehensive view of system architecture, services, data flows, and integration points across platforms
• Identify systemic weaknesses and drive long-term architectural remediation strategies
• Influence engineering design to ensure production readiness, scalability, and resilience by design
• Design and implement scalable automation, reporting solutions, and bulk execution tooling; translate recurring issues into reusable engineering patterns; drive reliability, extensibility, and long-term supportability improvements.
• Develop AI-assisted tooling for incident triage, root cause suggestion, anomaly detection, issues resolutions and predictive failure analysis; enable self-service troubleshooting and data-driven operational insights.
• Drive improvements in incident reduction, MTTR, detection capabilities, and system stability
• Lead initiatives focused on automation, self-healing, and proactive issue prevention
• Define and enforce best practices for monitoring, alerting, and operational readiness
• Elevate consistency and quality of incident handling, escalation, and resolution processes
• Influence upstream teams to address root causes, reduce technical debt, and improve operability
• Provide ongoing technical mentorship and leadership within the MSC Production Support team
• Elevate team capabilities in incident technical analysis, debugging, resolution and system understanding
• Drive adoption of standardized Support practices, tooling, and documentation
• Lead cross-team initiatives to improve efficiency, quality, and reliability across support workflows

Senior Staff Support Engineer, MSC Production Support Team

• Help in content production activities such as : Deck Creation: Reformatting PPT templates or building new decks from scratch.
• Image Management: Handling tagging, watermarking, alt-text, and attributions.
• Image Editing: Customizing visuals to meet specific requirements.
• Migration: Ingesting and moving content across platforms.
• Content QA: Performing content quality assurance checks.
• UpToDate: Managing platform-specific affiliations and content.
• Video Production: Offlining, sourcing, and editing video content.
• Captions: Refining subtitles and transcripts via Videoken or Rev.
• QID Tracking: Monitoring data identifiers across various platforms.

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Senior Staff Support Engineer, MSC Production Support Team

Content Production Engineer