Product Support

• Support department to achieve company goals and company goals which includes but is not limited to: a high-end customer order fulfillment, managing inventory to the lowest possible DSO.
• Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo)
• Supports operation company (OpCo) sales staff with product assortment updates, informational inquiries and delivery of product cutting and training sessions
• Drive operation company (OpCo) required category initiatives and assortment in harmony with corporate requirements
• Executes recommended assortment changes and support positive local supplier relationships.
• Execute Category Management and other initiatives within assigned categories
• Responsible for Category success and overall Support of Corporate core suppliers
• Communicate with planners/suppliers/brokers/sales team/customer service
• Manage and promote local assortment within assigned categories to achieve company goals
• Manage local supplier and broker relationships
• Provide input, support, and guidance to operation company (OpCo) Sales Specialist
• Facilitate corporate assortment training at the operation company (OpCo) as required
• Conduct local supplier reviews and negotiations using corporate best business practices
• Negotiate/secure supplier-funded customer deviated pricing
• Facilitate negotiations and management of local Earned Income programs
• Manage and review company Earned Income components
• Work with supplier Category Captains or Advisors for focus categories as required
• Support inventory depletion process by identifying items to be discontinued and assisting in supplier negotiations to return products
• Drive results on focus categories and support promotional activities and selling events
• Direct line of contact for local sales and communicate with and assist Sales on all issues
• New item and Vendor creation
• Drive increased Sysco Brand sales
• Manage category equities and market pricing to support pricing integrity in conjunction with RevMan team
• Collaborate and review Sales and GP results of Market Cost Price changes with Revenue Management team
• Provide market commodity/industry news and updates to the sales organization

Support department in managing product assortment and local supplier relationships

Product Support Advisor

Support the department in achieving goals through customer order fulfillment and managing local supplier relationships. Execute category management for Sysco foodservice distribution.

• Acting as the product subject-matter expert for the Portfolio Management section of LeasingOS, and delivering training and walkthroughs that help brokers adopt and get value from it
• Conducting detailed quality review of abstracted lease data, identifying discrepancies and resolving issues to maintain a high standard of accuracy and service
• Supporting the lease abstraction process by serving as a point of contact for our offshore abstraction team, resolving their questions to keep delivery moving smoothly
• Resolving recurring user queries through our support channels, providing consistent, professional and timely responses
• Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care
• Supporting stakeholder communication on topics including pricing and product vision

Product Support Specialist for LeasingOS at JLL

Product Support Specialist for LeasingOS at JLL handling lease abstraction and broker training. Focus on accuracy, quality, and managing expectations in a fast-paced environment.

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Product Support Advisor

Product Support