Product Specialist

• Meeting or exceeding designated sales quota in your defined sales territory.
• Partnering with local channel teams to execute growth initiatives, strategies, and programs developing end-user customers, specifiers and application processes to drive growth of the 3M Air Barrier portfolio.
• Providing key market and customer insights to ISD Building Protection portfolio managers, marketing, application engineers and leadership.
• Collaborating with 3M’s Key Accounts Team to drive growth, through key end user customers.
• Effectively and consistently managing your opportunity pipeline, while conducting strategic planning for new opportunities and regular business reviews for key markets and end-user customers in your territory.
• Generate new opportunities through the architectural, engineering and consulting community.

Product Specialist, Building Envelope – Air Barrier

• Become a trusted expert on all things Jump, relied on by Jump customers and prospects.
• Help manage Jump’s customer support desk, responding quickly and competently to financial advisors’ questions, issues, and requests.
• Keep track of pending customer issues, and keep customers up-to-date on the status of those issues.
• Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom.
• Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.)
• Debug and resolve some customer issues live over Zoom calls.
• Leave our customers feeling delighted with your interactions.
• Be a Jump expert and constantly educate users on how to get the most out of Jump’s features.
• Note customers’ feature requests and recurring issues, and highlight those for the product and engineering teams.
• Help establish Jump as the category leader, trusted and loved by customers.
• Help build Jump into a career-making, exceptional place to work.

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Product Specialist, Building Envelope – Air Barrier

Product Specialist