Product Specialist

• Support growth through technical sales expertise and customer relationship management
• Provide sophisticated technical guidance while promoting our innovative chemical portfolio to academic, pharmaceutical, biotech, and industrial customers
• Work closely with sales teams and customers, deliver effective value propositions, conduct product demonstrations, and provide comprehensive application support
• Help customers advance their research and manufacturing capabilities while contributing to the mission of making the world healthier, cleaner, and safer

Product Specialist – Chemicals

• Take Ownership: Own the roadmap and lifecycle for your area, starting with integrations and the API partnerships that drive quoting reach.
• Manage Complexity: Break down abstract business goals into actionable technical requirements, and operate with confidence when priorities shift and direction is ambiguous.
• Data-Driven Decisions: Define success metrics (KPIs) for your products and use data to prioritize.
• Leadership: Act as the primary product lead for a development team and its stakeholders, with the credibility to direct the work and be taken seriously.
• Agile Management: Manage backlogs, roadmaps, and planning, and ensure the team has a steady stream of "ready" work.
• Quality Control: Ensure the output meets the quality standards expected by our users and stakeholders.

Senior Product Management Specialist

• Conducting onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals.
• Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching.
• Design technical workflow and projections for customer success management meetings and executive business reviews.
• Design playbook and best workflow procedures for Casepoint products.
• Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base.
• Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements.
• Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need.
• Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs.

Product Specialist jobs in New Hampshire

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Product Specialist – Chemicals

Senior Product Management Specialist

Product Consultant